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MP
MSL P

1 reviews | Active since Apr 2016

05 Oct 2022, 16:06

Contract Upgrade Nightmare

I was clear on what I needed. The upgrade was done on an incorrect product. Now I have been told that the contract cannot be reverted to the original contract. The upgrade will be cancelled and my number converted to prepaid, not what I would want to happen but apparently I have no choice. The conversion to prepaid is still not done despite numerous calls and emails. Not a great experience at all.

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Replies (3)
Rewardsco.com
Rewardsco.com's reply05 Oct 2022, 16:30
Official
Good day MSL Patel.
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO280689


Regards,
 
The Rewardsco Team

MP
MSL P's update07 Oct 2022, 12:45
Reviewer Update
Still waiting for a care consultant to call me or is this just a standard reply to all reviews. My issue has still not been resolved PATHETIC.
Rewardsco.com
Rewardsco.com's reply26 Oct 2022, 11:32
Official
Good Day Maseeullaah,

Trust you are well.

Please note that your MTN line has been cancelled and deactivated.

As per the MTN system, credit was passed to your MTN account.

Cancellation Reference Number: SR# ***

Credit Reference Number: SR# ***

Adjustment Number: MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Rewardsco Team