Contract from Hell
Rewardsco MTN sales call centre called me. Gave me a good package over the phone with an iPhone 12 128gb. What was delivered was a iPhone 12 64gb and not in the colour i wanted. I then was told from Rewardsco that I can port or swop my numbers to my original number. I then went to MTN and they said no you can not do that. Now i cancelled that contract and it has taken me 2 weeks. I called in today and i was now told that they have received the phone but it will now take 7 - 14 working days. Which means I would have waited a month and a half to cancel something that sold to me wrongly. I now cant make calls for the next 14 days because of this company.
My advice? Go into a phone store like MTN or Vodacom and forget about this company, they dont listen and they waste your time.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO300582
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO300582
Regards,
The Rewardsco Team
Trust you are well.
Please note that your recent MTN cancellation has been done.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your recent MTN cancellation has been done.
Regards,
The Rewardsco Team
I cannot believe you call yourself a corporate company. I am phoning on Monday and you better sort this out
I cannot believe you call yourself a corporate company. I am phoning on Monday and you better sort this out