1 reviews | Active since Jun 2017
CONTRACT CANCELLATION
I was called by a Phumzile and offered to assist with my upgrade and gave me the incorrect product. It took weeks to get it back to them and eventually all was in order to cancel the contract. I was told that it has been escalated after calling for days with no joy. This is the third month and I'm still being told that it is with their manager it is being escalated , they refuse to give me the managers name and Myrel keeps saying the same thing over and over again. This is frustrating as they are playing with people's lives and money by lying to them. They **** people and no consequences whatsoever.
I just want the contract cancelled so that I can get my data sorted and out of the way. I need this for work as some of us actually appreciate and respect our jobs.
Please help me to get this sorted I'm losing a lot of money.
Masechaba
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO335365
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO335365
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team