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Nhlanhla N

1 reviews | Active since May 2022

19 May 2022, 13:47

Contract Cancelation

I've received sms and email on 07 may 2022 which says my quiry is been investigated I will receive feedback after 2 business days until now I am waiting

0
Replies (6)
Rewardsco.com
Rewardsco.com's reply19 May 2022, 13:54
Official
Good day Nhlanhla,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO221436
 
Regards,
 
The Mondo Team
NN
Nhlanhla N's update25 May 2022, 21:22
Reviewer Update
Hi! I am still waiting for that CUSTOMER CARE CALL!
Rewardsco.com
Rewardsco.com's reply26 May 2022, 14:53
Official
Hi Nhlanhla,

Please note that your query has been deemed Valid (in your favor).

Due to the above, kindly advise if we may submit a cancellation for the new activation which was done.

Regards,

The Rewardsco Team
NN
Nhlanhla N's update30 May 2022, 12:00
Reviewer Update
Please submit cancelation, I don't want anything to do with this contract anymore. They failed me.
Rewardsco.com
Rewardsco.com's reply02 Jun 2022, 11:39
Official
Hi Nhlanhla,

Thank you for the above response.

Please note that a cancellation request has been submitted to the MTN Cancellations Department.

Once cancellation is done, you will be advised accordingly.

Regards,

The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply18 Jul 2022, 10:53
Official
Hi Nhlanhla,

Trust you are well.

Please note that your MTN line has been cancelled and deactivated.

Your query has been resolved and will be closed.

Should you require further assistance, please contact our Customer Service team. 
 
Regards,
 
The Rewardsco Team