Continued incompitance 'USESLESS'

I don't know how many **** profiles needed to be created for this company to receive 4 star average reviews as their service has been shameful. People with actual opinions write a review and don't just put 5 stars and a one word comment. Stop paying people and asking employees to make comments to boost your ratings. I was offered a upgrade option where the consultant made a lot of promises but none of the information that he gave was sent to me and now I am in an ongoing back and forth with all departments of *********** vodacom and their useless subdivisions rewards Co. I have 5 case numbers none of which can be traced anywhere and even the managers don't know why the numbers are being given as they can't be traced. They miss call me now every morning, outside of their working hours and when I call back I get the robot that tells they only start at 8. I now have to wait for Vodacom to receive the device from Ram, who were also useless in returning the device, before I can move on with my life and get this nonsense sorted. Please could someone tell me where I stand with the following useless case numbers. RCO311239 RCO312812 *** *** *** ***