1 reviews | Active since Jan 2022
Complaint to RewardsCo
I received a call from a gentleman of which I won't mention the name that offered me a data deal on top of the existing one that I have with MTN. The deal was gonna cost me R20 extra and for the deal, I went ahead and took it.
After a few days i had difficulties when i had to top up my data. I went ahead and consulted MTN. To my surprise the guy that called me from RewardsCo had migrated my contract and made changes that cannot be corrected by MTN.
I am very furious and utterly disgusted by the dishonesty I got from their employee. I tried calling their head office and no one seems to answer.
I would like this matter to be handled urgently as that sim is used for business use. I cannot purchase data due to an amendment done with a proper explanation prior.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO176082
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO176082
Regards,
The Rewardsco Team
Trust you are well.
As discussed with Nicole, please note that a migration reversal has been sent to the MTN team.
Once reversal is done, we will advise you accordingly.
Kindly note that an email will be sent to you, with our contact details.
Regards,
The Rewardsco Team
Trust you are well.
As discussed with Nicole, please note that a migration reversal has been sent to the MTN team.
Once reversal is done, we will advise you accordingly.
Kindly note that an email will be sent to you, with our contact details.
Regards,
The Rewardsco Team