AJ
Audrey J
1 reviews | Active since Feb 2019
22 Jun 2022, 10:17
Cellphone and data contracts
The consultant you phoned me regarding my vodacom data and cellphone contract mislead me with information and now I'm in 2 year contract for both and my cellphone contract ended May 2022. I phoned 3 times already and each consultant confirmed that the matter was escalated but to date I'm still waiting on someone to phone me. I need to warn people to be very careful about upgrading via telemarketers they desperate for sales and sound very convincing and the same time they mislead you with information.
Helpful (0)
Replies (6)0
Replies (6)
Rewardsco.com's replyOfficial
22 Jun 2022, 10:36Good day Audrey,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO231986
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO231986
Regards,
The Rewardsco Team
Best regards,
Rewardsco.com's reply22 Jun 2022, 10:36
Official
Good day Audrey,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO231986
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO231986
Regards,
The Rewardsco Team
Best regards,
AJ
Audrey J's updateReviewer Update
22 Jun 2022, 17:23Once again no response to my query... I want to renew my cellphone contract next week but I'm not able to because of this problem not being resolved.
AJ
Audrey J's update22 Jun 2022, 17:23
Reviewer Update
Once again no response to my query... I want to renew my cellphone contract next week but I'm not able to because of this problem not being resolved.
AJ
Audrey J's updateReviewer Update
26 Jun 2022, 20:34I'm still waiting on my response to have the contracts canceled ASAP I would like to renew my contract next week with vodacom for a new phone but because of your consultants misleading clients I'm not able to because vodacom confirmed I can only renew in 2 years time... I considering reporting this matter to the OMBUDSMAN if this matter is not resolved tomorrow since even complaining on hellopeter nothing happened.
AJ
Audrey J's update26 Jun 2022, 20:34
Reviewer Update
I'm still waiting on my response to have the contracts canceled ASAP I would like to renew my contract next week with vodacom for a new phone but because of your consultants misleading clients I'm not able to because vodacom confirmed I can only renew in 2 years time... I considering reporting this matter to the OMBUDSMAN if this matter is not resolved tomorrow since even complaining on hellopeter nothing happened.
Rewardsco.com's replyOfficial
27 Jun 2022, 08:35Hi Audrey,
Please note that we are looking into your query and will provide you with an update soon.
Regards,
The Rewardsco Team
Please note that we are looking into your query and will provide you with an update soon.
Regards,
The Rewardsco Team
Best regards,
Rewardsco.com's reply27 Jun 2022, 08:35
Official
Hi Audrey,
Please note that we are looking into your query and will provide you with an update soon.
Regards,
The Rewardsco Team
Please note that we are looking into your query and will provide you with an update soon.
Regards,
The Rewardsco Team
Best regards,
Rewardsco.com's replyOfficial
22 Jul 2022, 16:09Hi Audrey,
Please note that your Vodacom upgrade reversal has been done.
Should you require to cancel the line completely, you may contact the Vodacom Cancellations Team on ***.
Your query will now be closed.
For further assistance, you may contact our Customer Care Team.
We do apologize for our delayed response.
Have a lovely day further.
Regards,
The Rewardsco Team
Please note that your Vodacom upgrade reversal has been done.
Should you require to cancel the line completely, you may contact the Vodacom Cancellations Team on ***.
Your query will now be closed.
For further assistance, you may contact our Customer Care Team.
We do apologize for our delayed response.
Have a lovely day further.
Regards,
The Rewardsco Team
Best regards,
Rewardsco.com's reply22 Jul 2022, 16:09
Official
Hi Audrey,
Please note that your Vodacom upgrade reversal has been done.
Should you require to cancel the line completely, you may contact the Vodacom Cancellations Team on ***.
Your query will now be closed.
For further assistance, you may contact our Customer Care Team.
We do apologize for our delayed response.
Have a lovely day further.
Regards,
The Rewardsco Team
Please note that your Vodacom upgrade reversal has been done.
Should you require to cancel the line completely, you may contact the Vodacom Cancellations Team on ***.
Your query will now be closed.
For further assistance, you may contact our Customer Care Team.
We do apologize for our delayed response.
Have a lovely day further.
Regards,
The Rewardsco Team
Best regards,
Rewardsco.com's replyOfficial
22 Jul 2022, 16:09Vodacom Cancellations Team: ***
Best regards,
Rewardsco.com's reply22 Jul 2022, 16:09
Official
Vodacom Cancellations Team: ***
Best regards,