GS
Gugu S
1 reviews | Active since Apr 2022
24 Feb 2023, 15:56
Cancellation
The service i got is extremely poor and Vodacom needs to know this its my 10th day waiting for my cancellation to be processed on Monday i need to go to the ombudsman because the silence im getting to this company it Beyond. I haven't seen such a bad service im calling like I dont know why im calling.
Helpful (0)
Replies (2)0
Replies (2)
Rewardsco.com's replyOfficial
24 Feb 2023, 16:00Good day Gugu,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO344452
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO344452
Regards,
The Rewardsco Team
Rewardsco.com's reply24 Feb 2023, 16:00
Official
Good day Gugu,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO344452
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO344452
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
18 Apr 2023, 11:36Hi Gugu,
Trust you are well.
The devices has been returned to the Vodacom warehouse. A request has been logged to Vodacom to assist with an upgrade reversal for the numbers that was linked to the orders that was delivered and collected.
Order Number: *** & ***
Numbers in Question: *********70 & *********56
Upgrade Reversal Reference Number: ***
Resolution: Upgrade reversal request has been submitted.
This will be actioned within 72 working hours.
Vodacom will send you an auto-mated confirmation that the reversal has been done.
Have a good day further.
Regards,
The Rewardsco Team
Trust you are well.
The devices has been returned to the Vodacom warehouse. A request has been logged to Vodacom to assist with an upgrade reversal for the numbers that was linked to the orders that was delivered and collected.
Order Number: *** & ***
Numbers in Question: *********70 & *********56
Upgrade Reversal Reference Number: ***
Resolution: Upgrade reversal request has been submitted.
This will be actioned within 72 working hours.
Vodacom will send you an auto-mated confirmation that the reversal has been done.
Have a good day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply18 Apr 2023, 11:36
Official
Hi Gugu,
Trust you are well.
The devices has been returned to the Vodacom warehouse. A request has been logged to Vodacom to assist with an upgrade reversal for the numbers that was linked to the orders that was delivered and collected.
Order Number: *** & ***
Numbers in Question: *********70 & *********56
Upgrade Reversal Reference Number: ***
Resolution: Upgrade reversal request has been submitted.
This will be actioned within 72 working hours.
Vodacom will send you an auto-mated confirmation that the reversal has been done.
Have a good day further.
Regards,
The Rewardsco Team
Trust you are well.
The devices has been returned to the Vodacom warehouse. A request has been logged to Vodacom to assist with an upgrade reversal for the numbers that was linked to the orders that was delivered and collected.
Order Number: *** & ***
Numbers in Question: *********70 & *********56
Upgrade Reversal Reference Number: ***
Resolution: Upgrade reversal request has been submitted.
This will be actioned within 72 working hours.
Vodacom will send you an auto-mated confirmation that the reversal has been done.
Have a good day further.
Regards,
The Rewardsco Team