CP
Chantal P
1 reviews | Active since Aug 2022
03 Nov 2022, 15:24
Cancellation a nightmare
Dissapointed order wrong device . Been on the phone with 15 different people 15 stories .I just want it cancelled so i can create a new order .
Helpful (0)
Replies (10)0
Replies (10)
Rewardsco.com's replyOfficial
03 Nov 2022, 15:37Good day Chantal,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO291815
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO291815
Regards,
The Rewardsco Team
Rewardsco.com's reply03 Nov 2022, 15:37
Official
Good day Chantal,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO291815
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO291815
Regards,
The Rewardsco Team
CP
Chantal P's updateReviewer Update
04 Nov 2022, 09:29Day 3 with same story. Please advise how it can have the same status for 3 days now ?
All i require is someone to say listen its going to take 12 months for you to cancel this . All you keep saying is cancellation is in progress?????
All i require is someone to say listen its going to take 12 months for you to cancel this . All you keep saying is cancellation is in progress?????
CP
Chantal P's update04 Nov 2022, 09:29
Reviewer Update
Day 3 with same story. Please advise how it can have the same status for 3 days now ?
All i require is someone to say listen its going to take 12 months for you to cancel this . All you keep saying is cancellation is in progress?????
All i require is someone to say listen its going to take 12 months for you to cancel this . All you keep saying is cancellation is in progress?????
Rewardsco.com's replyOfficial
04 Nov 2022, 09:59Hi Chantal,
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, the MTN order does reflect that it was returned to the MTN warehouse on 31/10/2022, however, the application is still in an open status.
An escalation has been sent to the management team to prioritize the cancellation.
I do apologize for the inconvenience and delay.
Regards,
The Rewardsco Team - Nicole
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, the MTN order does reflect that it was returned to the MTN warehouse on 31/10/2022, however, the application is still in an open status.
An escalation has been sent to the management team to prioritize the cancellation.
I do apologize for the inconvenience and delay.
Regards,
The Rewardsco Team - Nicole
Rewardsco.com's reply04 Nov 2022, 09:59
Official
Hi Chantal,
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, the MTN order does reflect that it was returned to the MTN warehouse on 31/10/2022, however, the application is still in an open status.
An escalation has been sent to the management team to prioritize the cancellation.
I do apologize for the inconvenience and delay.
Regards,
The Rewardsco Team - Nicole
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, the MTN order does reflect that it was returned to the MTN warehouse on 31/10/2022, however, the application is still in an open status.
An escalation has been sent to the management team to prioritize the cancellation.
I do apologize for the inconvenience and delay.
Regards,
The Rewardsco Team - Nicole
CP
Chantal P's updateReviewer Update
08 Nov 2022, 10:07Any feedback towards my cancellation?
CP
Chantal P's update08 Nov 2022, 10:07
Reviewer Update
Any feedback towards my cancellation?
Rewardsco.com's replyOfficial
08 Nov 2022, 14:24Hi Chantal,
Trust you are well.
Please note that your cancellation is currently in-progress.
We have sent a request to our management team to prioritize the cancellation.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your cancellation is currently in-progress.
We have sent a request to our management team to prioritize the cancellation.
Regards,
The Rewardsco Team
Rewardsco.com's reply08 Nov 2022, 14:24
Official
Hi Chantal,
Trust you are well.
Please note that your cancellation is currently in-progress.
We have sent a request to our management team to prioritize the cancellation.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your cancellation is currently in-progress.
We have sent a request to our management team to prioritize the cancellation.
Regards,
The Rewardsco Team
CP
Chantal P's updateReviewer Update
09 Nov 2022, 10:49Feedback !
I tried phoning your office no luck .
Spoke to reception no luck.
Sending emails no luck.
Status being escalated meaning what ?
I need answers please ?
I tried phoning your office no luck .
Spoke to reception no luck.
Sending emails no luck.
Status being escalated meaning what ?
I need answers please ?
CP
Chantal P's update09 Nov 2022, 10:49
Reviewer Update
Feedback !
I tried phoning your office no luck .
Spoke to reception no luck.
Sending emails no luck.
Status being escalated meaning what ?
I need answers please ?
I tried phoning your office no luck .
Spoke to reception no luck.
Sending emails no luck.
Status being escalated meaning what ?
I need answers please ?
Rewardsco.com's replyOfficial
10 Nov 2022, 11:43 Hi Chantal,
Trust you are well.
Please note that your cancellation is in-progress.
We apologize for the delay.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your cancellation is in-progress.
We apologize for the delay.
Regards,
The Rewardsco Team
Rewardsco.com's reply10 Nov 2022, 11:43
Official
Hi Chantal,
Trust you are well.
Please note that your cancellation is in-progress.
We apologize for the delay.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your cancellation is in-progress.
We apologize for the delay.
Regards,
The Rewardsco Team
CP
Chantal P's updateReviewer Update
11 Nov 2022, 09:52Today is the 11th.
My cancellation had the same status for almost 2 weeks now. Dont see how its so hard just to provide someone with feedback and not the same story everytime you follow up . Really poor service received from your end.
My cancellation had the same status for almost 2 weeks now. Dont see how its so hard just to provide someone with feedback and not the same story everytime you follow up . Really poor service received from your end.
CP
Chantal P's update11 Nov 2022, 09:52
Reviewer Update
Today is the 11th.
My cancellation had the same status for almost 2 weeks now. Dont see how its so hard just to provide someone with feedback and not the same story everytime you follow up . Really poor service received from your end.
My cancellation had the same status for almost 2 weeks now. Dont see how its so hard just to provide someone with feedback and not the same story everytime you follow up . Really poor service received from your end.
Rewardsco.com's replyOfficial
11 Nov 2022, 14:00Hi Chantal,
Trust you are well.
As per the MTN system, the application is still in an open status.
Our management team has sent an urgent request to MTN to assist by canceling your application.
Once we receive feedback and the cancellation is done, we will provide you with an update.
We do apologize for the level of service that you are receiving and for the delay.
Regards,
The Rewardsco Team
Trust you are well.
As per the MTN system, the application is still in an open status.
Our management team has sent an urgent request to MTN to assist by canceling your application.
Once we receive feedback and the cancellation is done, we will provide you with an update.
We do apologize for the level of service that you are receiving and for the delay.
Regards,
The Rewardsco Team
Rewardsco.com's reply11 Nov 2022, 14:00
Official
Hi Chantal,
Trust you are well.
As per the MTN system, the application is still in an open status.
Our management team has sent an urgent request to MTN to assist by canceling your application.
Once we receive feedback and the cancellation is done, we will provide you with an update.
We do apologize for the level of service that you are receiving and for the delay.
Regards,
The Rewardsco Team
Trust you are well.
As per the MTN system, the application is still in an open status.
Our management team has sent an urgent request to MTN to assist by canceling your application.
Once we receive feedback and the cancellation is done, we will provide you with an update.
We do apologize for the level of service that you are receiving and for the delay.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
14 Nov 2022, 08:52Hi Chantal,
Trust you are well.
Please note that the recent MTN application has been cancelled, therefore, you can reapply for a deal in store.
We do apologize for the delay, however, thank you for allowing us to look into your query.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the recent MTN application has been cancelled, therefore, you can reapply for a deal in store.
We do apologize for the delay, however, thank you for allowing us to look into your query.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply14 Nov 2022, 08:52
Official
Hi Chantal,
Trust you are well.
Please note that the recent MTN application has been cancelled, therefore, you can reapply for a deal in store.
We do apologize for the delay, however, thank you for allowing us to look into your query.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the recent MTN application has been cancelled, therefore, you can reapply for a deal in store.
We do apologize for the delay, however, thank you for allowing us to look into your query.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day further.
Regards,
The Rewardsco Team