1 reviews | Active since Aug 2012
Blatant lies, false information and *****ulent business practices
I was contacted by these people on 4 May (Truecaller shows them as "Vodacom Upgrades" which appears NOT to be the case) and after a very long conversation with the agent we'd reworked my upgrades and adjusted a few things the result of which, I was assured several times would total R1,133 per month, a net savings for me which is the ONLY reason I agreed to these changes (again under the impression that I was dealing with a competent individual). I stated multiple times, ion a supposedly recorded conversation, that I wasn't able to pay more than my current bill of R1,400 and was assured this would be a savings.
Cut to my Vodacom bill today and the total R2,275!!! Oh and you can't call but "you can write to them via their website" (which doesn't work, it's just a blank page) and a representative will call you back. Right Can anyone explain how I should do that given their site doesn't exist??
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO406646 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO406646 .
Regards,
The Mondo Team
