Biggest mistake. Don't ever do a migration with them.

I received a call from a migration consultant offering me a migration to get more minutes and data for my MTN package. After agreeing to go ahead, my mobile data/interent connection has stopped working. I tried to get hold of MTN and after multiple transfers I eventually got told that I had to call a company called Mondo who are affiliated with MTN and who did the migration. At this point I still am not able to even use Google to find their number. Eventually, I managed to get their number and after calling one of their 'friendly' consultants I get told that I will not have connection for 24 hours and that maybe I must buy a new sim card to use the internet. After telling her that i want to cancel, she then tells me that i will then not have connection for up to 14 days. Is this how the company binds you to them? By telling you its better to keep the contract since if you dont, you wont have interent connection for 14 days? Pathetic. After then calling back multiple times hoping someone could assist me, they say they have to transfer me to the technical team as this is probably some setup issue during the migration. Up till now no one has managed to get hold of the technical team to assist me.

This has been the biggest mistake. MTN themselves even advised I do the migration directly with them and not an affiliated company. I myself did not know that I was talking to another company on the call and thought this was MTN.

I have not been able to travel having needed to use Google maps to get to my destination, have not been able to do business on my phone, have had to stop at random coffee shops in the day to get a wifi connection so that I can message, email and do banking transactions. This has been the biggest inconvenience with no one able to help resolve it. Its funny how they are so quick to take your money but when it comes to sorting out issues, useless.

Right now I am still not able to use my phone having to connect to my husband's hot spot (which luckily I am even able to do) to type this out.

This is absolutely ridiculous. I cannot go another day without connection. Whatever you do, don't sign up for a migration!