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Nduduzo N
1 reviews | Active since Jun 2022
20 Jun 2022, 09:53
Beware of Rewards Co and MTN
I have a 24 Month Cell phone contract with MTN which is to expire this month. I have had multiple communications with MTN and rewards co with regards o this matter which I will narrate below.
I entered into a 24-month contract in June 2020 with MTN which is to expire this month. Upon my request for an upgrade, MTN indicated to me that this contract is a 36-month contract and that it belongs to rewards co (Mondo company ) . I was given their contact details to query the matter I contacted Rewardsco(Mondo) for an investigation of which it was concluded and ruled in my favour . The Rewardsco agent which was assisting requested that I return my device to an MTN direct shop, which I did . The agent who assist assisted me at the MTN direct shop by 14 ave, Constantia was Mpho Damos. She captured my device details and communicated with Rewardsco via email requesting that they amend the incorrectly captured contract timelines. The MTN agent however refused to take the device as I would have already used it for 2 years of which it was my contract term.
I later followed up to rewards co on two occasions and I was given an option of 3 months of free premiums of which I refused and requested an amendment to my contract. Rewardsco promised to return back my calls once my request was done, of which they have not I then called rewards co again and their agent told me that they can only pay up to 6 months of my outstanding contract with MTN which would leave me with a shortfall of 3 months. the Rewards co-agent was Mfundo Luthuli, he also promised to get back to me of but he failed .
Rewards Co contact investigation *** Attached is the contract copy received from Rewards co Agent Noxolo Mngadi , which indicates the incorrect contract period .
Helpful (0)
Replies (17)0
Replies (17)
Rewardsco.com's replyOfficial
20 Jun 2022, 10:35Good day Nduduzo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO227030
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO227030
Regards,
The Mondo Team
Rewardsco.com's reply20 Jun 2022, 10:35
Official
Good day Nduduzo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO227030
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO227030
Regards,
The Mondo Team
Rewardsco.com's replyOfficial
21 Jun 2022, 16:33Hi Nduduzo,
Trust you are well.
As per our telephonic discussion, please note that a collection has been logged for the device to be collected.
Once the device is returned to the warehouse, a cancellation and refund will be submitted.
Kindly note that we will keep you updated on the progress of your query.
Have a good afternoon.
Regards,
The Rewardsco Team - Nicole N.
Trust you are well.
As per our telephonic discussion, please note that a collection has been logged for the device to be collected.
Once the device is returned to the warehouse, a cancellation and refund will be submitted.
Kindly note that we will keep you updated on the progress of your query.
Have a good afternoon.
Regards,
The Rewardsco Team - Nicole N.
Rewardsco.com's reply21 Jun 2022, 16:33
Official
Hi Nduduzo,
Trust you are well.
As per our telephonic discussion, please note that a collection has been logged for the device to be collected.
Once the device is returned to the warehouse, a cancellation and refund will be submitted.
Kindly note that we will keep you updated on the progress of your query.
Have a good afternoon.
Regards,
The Rewardsco Team - Nicole N.
Trust you are well.
As per our telephonic discussion, please note that a collection has been logged for the device to be collected.
Once the device is returned to the warehouse, a cancellation and refund will be submitted.
Kindly note that we will keep you updated on the progress of your query.
Have a good afternoon.
Regards,
The Rewardsco Team - Nicole N.
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Nduduzo N's updateReviewer Update
23 Jun 2022, 16:10Your Delivery agent from DSV who was supposed to collect the device today (2022/06/23) at 14:30 has failed to pitch, This must not inconvenience me in any way.
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Nduduzo N's update23 Jun 2022, 16:10
Reviewer Update
Your Delivery agent from DSV who was supposed to collect the device today (2022/06/23) at 14:30 has failed to pitch, This must not inconvenience me in any way.
Rewardsco.com's replyOfficial
24 Jun 2022, 14:57Hi Nduduzo,
We do apologize for the above.
Please note that we have sent a follow-up to the relevant department for urgent assistance.
Regards,
The Rewardsco Team
We do apologize for the above.
Please note that we have sent a follow-up to the relevant department for urgent assistance.
Regards,
The Rewardsco Team
Rewardsco.com's reply24 Jun 2022, 14:57
Official
Hi Nduduzo,
We do apologize for the above.
Please note that we have sent a follow-up to the relevant department for urgent assistance.
Regards,
The Rewardsco Team
We do apologize for the above.
Please note that we have sent a follow-up to the relevant department for urgent assistance.
Regards,
The Rewardsco Team
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Nduduzo N's updateReviewer Update
25 Jun 2022, 12:32Cellphone collected. awaiting further communication from rewardsco .
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Nduduzo N's update25 Jun 2022, 12:32
Reviewer Update
Cellphone collected. awaiting further communication from rewardsco .
Rewardsco.com's replyOfficial
29 Jun 2022, 15:31Hi Nduduzo,
Please note that due to your order being collected, a cancellation was submitted to the MTN Cancellations Dept.
Once we receive feedback, we will advise you accordingly.
Regards,
The Rewardsco Team
Please note that due to your order being collected, a cancellation was submitted to the MTN Cancellations Dept.
Once we receive feedback, we will advise you accordingly.
Regards,
The Rewardsco Team
Rewardsco.com's reply29 Jun 2022, 15:31
Official
Hi Nduduzo,
Please note that due to your order being collected, a cancellation was submitted to the MTN Cancellations Dept.
Once we receive feedback, we will advise you accordingly.
Regards,
The Rewardsco Team
Please note that due to your order being collected, a cancellation was submitted to the MTN Cancellations Dept.
Once we receive feedback, we will advise you accordingly.
Regards,
The Rewardsco Team
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Nduduzo N's updateReviewer Update
04 Jul 2022, 13:25Hi ,
What is the cancellation status?
What is the cancellation status?
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Nduduzo N's update04 Jul 2022, 13:25
Reviewer Update
Hi ,
What is the cancellation status?
What is the cancellation status?
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Nduduzo N's updateReviewer Update
05 Jul 2022, 14:03M777WR136A***
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Nduduzo N's update05 Jul 2022, 14:03
Reviewer Update
M777WR136A***
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Nduduzo N's updateReviewer Update
05 Jul 2022, 14:04M777WR136A ***4
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Nduduzo N's update05 Jul 2022, 14:04
Reviewer Update
M777WR136A ***4
Rewardsco.com's replyOfficial
07 Jul 2022, 15:07Good day,
Please be advised that your query is in-progress.
Once we receive an update, we will advise you.
Regards,
The Rewardsco Team
Please be advised that your query is in-progress.
Once we receive an update, we will advise you.
Regards,
The Rewardsco Team
Rewardsco.com's reply07 Jul 2022, 15:07
Official
Good day,
Please be advised that your query is in-progress.
Once we receive an update, we will advise you.
Regards,
The Rewardsco Team
Please be advised that your query is in-progress.
Once we receive an update, we will advise you.
Regards,
The Rewardsco Team
NN
Nduduzo N's updateReviewer Update
15 Jul 2022, 14:10Good day ,
I am very frustrated with the slow pace of this matter . It has been a week now with zero to no progress on this matter and yet rewards co is still helping them selves to my money . I called a number of times now and the agents are not even willing to share an email address to your cancellations department. As rewards co you have taken your cellphone but you are still charging me for it WHY? . PLEASE urgently attend to this as my patients is running low with both MTN and rewards co on this matter .
I am very frustrated with the slow pace of this matter . It has been a week now with zero to no progress on this matter and yet rewards co is still helping them selves to my money . I called a number of times now and the agents are not even willing to share an email address to your cancellations department. As rewards co you have taken your cellphone but you are still charging me for it WHY? . PLEASE urgently attend to this as my patients is running low with both MTN and rewards co on this matter .
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Nduduzo N's update15 Jul 2022, 14:10
Reviewer Update
Good day ,
I am very frustrated with the slow pace of this matter . It has been a week now with zero to no progress on this matter and yet rewards co is still helping them selves to my money . I called a number of times now and the agents are not even willing to share an email address to your cancellations department. As rewards co you have taken your cellphone but you are still charging me for it WHY? . PLEASE urgently attend to this as my patients is running low with both MTN and rewards co on this matter .
I am very frustrated with the slow pace of this matter . It has been a week now with zero to no progress on this matter and yet rewards co is still helping them selves to my money . I called a number of times now and the agents are not even willing to share an email address to your cancellations department. As rewards co you have taken your cellphone but you are still charging me for it WHY? . PLEASE urgently attend to this as my patients is running low with both MTN and rewards co on this matter .
Rewardsco.com's replyOfficial
18 Jul 2022, 14:30Hi Nduduzo,
Please note that we are currently awaiting feedback from the MTN department.
Kindly note that due to the line still being active, the network will still make the monthly deductions. However, due to the cancellation being in-progress, a refund will be submitted once the cancellation is done.
Due to limited access to the MTN system, we are unable to keep your account on hold.
Regards,
The Rewardsco
Please note that we are currently awaiting feedback from the MTN department.
Kindly note that due to the line still being active, the network will still make the monthly deductions. However, due to the cancellation being in-progress, a refund will be submitted once the cancellation is done.
Due to limited access to the MTN system, we are unable to keep your account on hold.
Regards,
The Rewardsco
Rewardsco.com's reply18 Jul 2022, 14:30
Official
Hi Nduduzo,
Please note that we are currently awaiting feedback from the MTN department.
Kindly note that due to the line still being active, the network will still make the monthly deductions. However, due to the cancellation being in-progress, a refund will be submitted once the cancellation is done.
Due to limited access to the MTN system, we are unable to keep your account on hold.
Regards,
The Rewardsco
Please note that we are currently awaiting feedback from the MTN department.
Kindly note that due to the line still being active, the network will still make the monthly deductions. However, due to the cancellation being in-progress, a refund will be submitted once the cancellation is done.
Due to limited access to the MTN system, we are unable to keep your account on hold.
Regards,
The Rewardsco
NN
Nduduzo N's updateReviewer Update
19 Jul 2022, 11:34Good day, Who in MTN (email etc .. ) are you in communication with. I have had communication with MTN and they currently do not have the info or communication you referring to .
NN
Nduduzo N's update19 Jul 2022, 11:34
Reviewer Update
Good day, Who in MTN (email etc .. ) are you in communication with. I have had communication with MTN and they currently do not have the info or communication you referring to .
Rewardsco.com's replyOfficial
20 Jul 2022, 16:24Hi Nduduzo,
Please be advised that the MTN Cancellations Dept. assists with these requests.
Regards,
The Rewardsco Team
Please be advised that the MTN Cancellations Dept. assists with these requests.
Regards,
The Rewardsco Team
Rewardsco.com's reply20 Jul 2022, 16:24
Official
Hi Nduduzo,
Please be advised that the MTN Cancellations Dept. assists with these requests.
Regards,
The Rewardsco Team
Please be advised that the MTN Cancellations Dept. assists with these requests.
Regards,
The Rewardsco Team
NN
Nduduzo N's updateReviewer Update
27 Jul 2022, 09:36Good day ,
What is then status update .
What is then status update .
NN
Nduduzo N's update27 Jul 2022, 09:36
Reviewer Update
Good day ,
What is then status update .
What is then status update .
Rewardsco.com's replyOfficial
03 Aug 2022, 10:52Hi Nduduzo,
Your query is in-progress, as the MTN team is currently working on cancellations.
Regards,
The Rewardsco Team
Your query is in-progress, as the MTN team is currently working on cancellations.
Regards,
The Rewardsco Team
Rewardsco.com's reply03 Aug 2022, 10:52
Official
Hi Nduduzo,
Your query is in-progress, as the MTN team is currently working on cancellations.
Regards,
The Rewardsco Team
Your query is in-progress, as the MTN team is currently working on cancellations.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
10 Aug 2022, 10:40Hi Nduduzo,
Trust you are well.
Please note that your MTN cancellation has been done and your MTN account has been credited.
Credit Reference Number: SR# *** - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN cancellation has been done and your MTN account has been credited.
Credit Reference Number: SR# *** - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply10 Aug 2022, 10:40
Official
Hi Nduduzo,
Trust you are well.
Please note that your MTN cancellation has been done and your MTN account has been credited.
Credit Reference Number: SR# *** - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN cancellation has been done and your MTN account has been credited.
Credit Reference Number: SR# *** - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team