Beware, danger, you being **********.

After giving a good review of this company, they have now let me down three times of recent. I TOOK AN UPGRADE FOR TELKOM FROM THEM, THEY SENT ME A HIGHSENSE E30 INFINITY HANDSET. FROM WORD GO THE PHONE DID NOT WORK. ie, The Navigation bar did not work. I CONTACTED THEM IN THE STIPULATED 7 DAY RETURN POLICY, AND THEY TOLD ME TO RETURN IT IN ORIGINAL Packaging. Which I did do on the 11th November 2021.When I called 4 days later, they told me to be patient it is in for repairs. I stated I want a replacement handset, not a repaired handset. Then I was told they had to determine what is wrong with phone. I left it at that and waited to hear from them. Two weeks later as I heard nothing I contacted them again, the customer service agent kept me on hold for over 30 minutes whilst apparently talking to a manager. Then I got informed the phone had a password on it and they couldn't open it to repair it. Which I cldnt remember putting on the phone in the first place. I thought this strange that a big company employed cell technicians that cld not open a phone with a password, when I cld of taken it to a Nigerian cell shop and had it opened in thirty minutes. Tried to explain that to them, but failed. I then wrote a review on Google Reviews to which a manager of Rewards Co came back to me and said that the phone had been replaced and I wld receive it in four days that was on the 8th Dec 2021 so should of got the phone on 11th Dec 2021.When this did not happen I contacted them again,on 15thDec.2021, again I was told to be patient the phone is going to be delivered. On the 21 Dec 2021 I contacted them again as I did not get a new handset, the customer service agent again had to put me on hold for 20minutes whilst taking the matter go his manager. He at least came back and took my details so he cld call me back. Over this whole period from 11th of Nov. 2021.till this call I never received any call backs or follow ups from anybody at Rewards Co. So I was sceptical to say the least. But this customer service agent did phone back that I would get my handset back before Christmas. On the 24th of Dec 2021 a package arrived and my wife accepted it for me. WHEN I GOT HOME I OPENENED THE PACKAGE IN THE EVENING, ONLY TO DISCOVER THEY HAD SENT ME THE THE SAME, NON WORKING HIGHSENSE E30 INFINITY HANDSET, I WAS TOTALLY ****ED OFF BY THIS TOTAL DISREGARD FOR EXCELLANT CUSTOMER SERVICE. IF THIS IS HOW MONDO REWARDS CO TREATED THIER VIP CUSTOMER. THEN HOW SHODDY IS THIER MANAGEMENT STAFF, THEY ARE SHOWING TOTAL DISREGARD TO THIER CUSTOMERS. WHERE IS THE MEME, THAT YOUR CUSTOMERS ARE ALWAYS RIGHT, AND THEY ARE KING. I'm sorry for this shout out, but they still have the cheek to say I delayed them because of the password on phone, which happened to be 1234, any poepol that knows his stuff wld of tried that first, but alas that just shows the quality of thier service technicians. This Message was relayed to me via Telkom direct, after I again contacted Mondo Rewards Co, who told me to take my problem to Telkom direct as my contract is with Telkom. I went there on Wed, 29th Dec. 2021, they contacted Rewards Co, but were unable to resolve the issue as Rewards Co was the one who issued the HIGHSENSE handset. I demonstrated to Telkom manager and consultant, that the phone had no password, and that the navigation bar is not working as per the first time I sent it back, the manager from Telkom asked Rewards Co manager to talk to me but he refused to do so, saying I delayed the process by not giving them the password what cheek he had when all along they cld of came to me at home to see if we could resolve the matter.. Or at least asked me to come to thier office. Now I'm paying for non working cellphone, do you think this is right! I still gave them a chance to resolve this on Thursday by sending a message to thier complaints portal. All answer I got is that the complaint is receiving attention. ALL I CAN SAY BEWARE WHEN YOU BUY FROM THIS COMPANY, THEY REALLY SHOW THAT THEY DON'T CARE WHETHER THIER VIP CUSTOMERS ARE RIGHT OR WRONG, IT MY WAY OR IT'S THE HIGHWAY. Signing off a very ****ed off client.