DM
Danie M
1 reviews | Active since May 2020
16 Jan 2024, 15:19
Bad service i would not recomend rewardsco.com
I have had a terrible experience. At first all was well then after the first phone call all hell broke loose the next lady i spoke to advised me not to do online applications (i thought it should be her job to get my to apply online but okay) second lady said i need to submit paperwork 3rd call was from the first agent telling me i must ignore the paperwork the other agents dont know what the are doing the only problem was that they dont have stock on one of the devices i requested. Today 16/01/24 the first lady called me again to say i need to submit the paperwork then i get another call to say i submitted to the wrong email address (which is the one i was given by one of the agents yesterday). I hereby give Rewardsco till 5pm today 16/01/24 to resolve this matter or i will be cancelling my order and they can make a plan to get the other device back from DSV that is ready for delivery. The delivery address is wrong anyway and the mandate i was given is also wrong.....cheers
Helpful (0)
Replies (6)0
Replies (6)
Rewardsco.com's replyOfficial
16 Jan 2024, 21:04Hi Danie,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your case number is: RCO476356
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your case number is: RCO476356
Regards,
The Rewardsco Team
Rewardsco.com's reply16 Jan 2024, 21:04
Official
Hi Danie,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your case number is: RCO476356
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your case number is: RCO476356
Regards,
The Rewardsco Team
DM
Danie M's updateReviewer Update
17 Jan 2024, 16:08It has now been 24 hours and still not recieved a phone call from rewardsco i took the time once again to contact them just to be told that the reason i cancelled was because delivery took too long (lie number 1) then the agent said they spoke to a manager and the manager said they cancelled because they couldnt get hold of me (lie number 2) sure you couldnt get hold of me because you never called i was the one waisting airtime calling you. So come lets pull up all the recordings from monday 15/01/24 till today 17/01/24 and we go fight this in court i dare you lets go legal with this matter. I promise you , you will lose
DM
Danie M's update17 Jan 2024, 16:08
Reviewer Update
It has now been 24 hours and still not recieved a phone call from rewardsco i took the time once again to contact them just to be told that the reason i cancelled was because delivery took too long (lie number 1) then the agent said they spoke to a manager and the manager said they cancelled because they couldnt get hold of me (lie number 2) sure you couldnt get hold of me because you never called i was the one waisting airtime calling you. So come lets pull up all the recordings from monday 15/01/24 till today 17/01/24 and we go fight this in court i dare you lets go legal with this matter. I promise you , you will lose
Rewardsco.com's replyOfficial
25 Jan 2024, 09:46Hi Danie,
Trust you are well,
The order was returned to the MTN warehouse and cancelled on the system as per your request.
Should you require further assistance, please contact our customer care department.
Regards,
The Rewardsco Team
Trust you are well,
The order was returned to the MTN warehouse and cancelled on the system as per your request.
Should you require further assistance, please contact our customer care department.
Regards,
The Rewardsco Team
Rewardsco.com's reply25 Jan 2024, 09:46
Official
Hi Danie,
Trust you are well,
The order was returned to the MTN warehouse and cancelled on the system as per your request.
Should you require further assistance, please contact our customer care department.
Regards,
The Rewardsco Team
Trust you are well,
The order was returned to the MTN warehouse and cancelled on the system as per your request.
Should you require further assistance, please contact our customer care department.
Regards,
The Rewardsco Team
DM
Danie M's updateReviewer Update
27 Jan 2024, 18:36As per my request but strangely you dont mention the reason for my cancel and you also dont mention that you messed up my whole credit score with your level of incompetency. Pathetic. I know that whoever you are sitting behind these replys just say what you feel is needed but i think its time that us as consumers start doing something about service providers like you!!
DM
Danie M's update27 Jan 2024, 18:36
Reviewer Update
As per my request but strangely you dont mention the reason for my cancel and you also dont mention that you messed up my whole credit score with your level of incompetency. Pathetic. I know that whoever you are sitting behind these replys just say what you feel is needed but i think its time that us as consumers start doing something about service providers like you!!
Rewardsco.com's replyOfficial
13 Feb 2024, 08:46 Hi Danie,
Trust you are well,
We are terribly sorry for the inconvenience and frustration this has caused.
Regards,
The Rewardsco Team
Trust you are well,
We are terribly sorry for the inconvenience and frustration this has caused.
Regards,
The Rewardsco Team
Rewardsco.com's reply13 Feb 2024, 08:46
Official
Hi Danie,
Trust you are well,
We are terribly sorry for the inconvenience and frustration this has caused.
Regards,
The Rewardsco Team
Trust you are well,
We are terribly sorry for the inconvenience and frustration this has caused.
Regards,
The Rewardsco Team
DM
Danie M's updateReviewer Update
13 Feb 2024, 09:53A month later you wanna say sorry?? After you guys messed up my credit at MTN. Took me 3 weeks to repair the damage you done on my account. Not even one ****ing phone call from your side. You are pathetic. You should all get fired and you should start with the first person that called me and tried to ***** me
DM
Danie M's update13 Feb 2024, 09:53
Reviewer Update
A month later you wanna say sorry?? After you guys messed up my credit at MTN. Took me 3 weeks to repair the damage you done on my account. Not even one ****ing phone call from your side. You are pathetic. You should all get fired and you should start with the first person that called me and tried to ***** me