BAD SERVICE FROM MONDO

MONDO !!!!!! What a disaster. I received a call from a MONDO agent when I was due for an upgrade on my MTN contract on 2022.05.17. I requested a package deal of 500 minutes and 3 gigs of data, this was confirmed by the agent and I received my new device on 2022.05.23. On 2022.05.27 I received an SMS stating that I had been credited with 8 GB of data and 75 minutes talk time. THIS WAS NOT WHAT I SIGNED UP FOR !!!!!!

I phoned MTN and was informed that I was to take it up with MONDO.

Only on 2022.06.17 I managed to get through to MONDO and explained what had occured, that their agent captured the incorrect package deal. I was informed by Jerusha that I am to hand in my new device at MTN cancel the contract and re- apply. I told her that it is unacceptable, the mistake was on their side and they are to rectify my contract. She was adamant that I must return the device and reapply. I requested to speak to a supervisor and was told none are available. I informed her that I wish to lay a formal complaint against the agent whom captured the wrong package deal. I spent 33 minutes on the phone with her. ***) On 2022.06.20 I phoned again as no one has called me as yet. Spent 22 minutes on the phone and got nowhere. Phoned later in the afternoon and managed to speak to a manager by the name of Zaheera, explained the whole situation,she informed me that she will call me by 12:00 the following day, she even provided an alternative number ***) Needless to say, I received no call from Zaheera and called her on the alternative number. No luck. On 2022.06.23 I managed to speak to Zaheera, she informed that the investigation was concluded and found to be in my favour, she also said that she is awaiting feedback from their CEO to do a migration deal for me which will be 500 minutes and 3 GB of data. I was satisfied and was waiting for her confirmation.

Needless to say I made many phone calls 2022.06.27, 2022.06.30, 2022.07.01, 2022.07.06, 2022.07.08, 2022.07.23, 2022.07.26, 2022.08.01, 2022.08.03 spent 29 minutes and managed to speak to a Mr Prince whom could not apologize enough. He informed me that I have been placed on DNC, asked what it stands for and he said DO NOT CALL list, I was furious. He said he will try and sort things out and would call me the following day.

Needles to say I received no call from him.

On 2022.08.10 I called and spoke to Akona whom informed that the migration has been done I will receive 500 minutes and 2 GB of data.

I accepted as I was fed up with MONDO. What a bad experience. NEVER AGAIN.