MF
Marchant F
1 reviews | Active since May 2013
26 Aug 2026, 16:10
Bad service
I have been trying to get a Sim swop to use my new contract with current number. I have not received any propper help after about 60min on calls. Last call after 11min the call was disconnected.
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Rewardsco.com's replyOfficial
15 Sept 2026, 11:25Marchant, spending close to an hour on calls and still not receiving proper assistance with a SIM swap is deeply frustrating especially when the final call was disconnected after another 11 minutes. You should be able to use your new contract with your existing number without being passed around.Please email your contact details and contract information to *** with “SIM swap escalation – Marchant” in the subject line. Our team will review the matter and determine what is preventing the SIM swap from being completed.
Rewardsco.com's reply15 Sept 2026, 11:25
Official
Marchant, spending close to an hour on calls and still not receiving proper assistance with a SIM swap is deeply frustrating especially when the final call was disconnected after another 11 minutes. You should be able to use your new contract with your existing number without being passed around.Please email your contact details and contract information to *** with “SIM swap escalation – Marchant” in the subject line. Our team will review the matter and determine what is preventing the SIM swap from being completed.