Bad service

In the month of July a consultant from Rewardsco- MTN requesting whether i would like an upgrade- We went through this whole application, for about 35 minutes telephonically. I was promise the best deals. Last week a lady from Rewardsco phoned me and i told her that it is more than a month and heard nothing from the company regarding when my phones will be delivered, as they promised about 10 days for delivery. She said the consultant will phone me to confirm the delivery. Up until yesterday i went and tried to make contact with this company. About an hour on the phone, with nobody assisting. Eventually sending mails of complaints to them and another company whish seems to be affiliated them. This is the mail i send -I did an upgrade over a month ago, and still to date have not received my 2x Samsung Galaxy phones. I have phoning and hanging on for over an hour and still NO consultant to speak to. I need this issue resolved ASAP!!!! Mondo Team reply- Trust you are well. Kindly be advised that your applications have been cancelled. Kind Regards, The Mondo Team-Serena This is the reply i received from Mondo. This is the worst service i received from a company and they are promoting MTN. Me and my wife have been an MTN customers for about 15+ years I will rather go to a nearest MTN store and never deal with this company again.