Bad customer service/ company policies

Ref is:RCO182302

Good day,

I app**** for a 24 month contract, only to later find out that i was given a 36month contract. I contacted your customer service who then investigated and found my claim to valid. The agent had made a mistake.

I was then offered two options 1. I could call back after 24months and my contract would be cancelled or

2. I would be given a credit for the additional 12month of my contract.

I then opted for the credit. Please bare in mind that i did not ask for this. These were options given to me by your company/ agent.

5days later i get a call saying that you cannot give me a credit. It was declined.

So im confused as to how can you offer me something then change your mind? I am then told to either call back in 24months or return the phone?

My patience and trust in your company is deteriorating. Please provide me with am update ASAP. I have called and requested confirmation emails, which never seem to arrive.

My ref number is:RCO182302 my previous review was marked as resolved/closed with no resolution