EH
Edna H
1 reviews | Active since Oct 2022
14 Mar 2023, 10:33
Bad customer service
Sent me a router I did not order Manager said he would refund all the debits still waiting since Aug 2022 & still debiting my bank account each month. Ask to speak to the manager always unavailable. What do I do??
Helpful (0)
Replies (4)0
Replies (4)
Rewardsco.com's replyOfficial
14 Mar 2023, 10:42Hi Edna,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service that you have received thus far.
A request has been sent to the MTN Cancellations Department to process a refund to your account.
Once we have an update, we will advise you accordingly.
Case Number: RCO364150
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service that you have received thus far.
A request has been sent to the MTN Cancellations Department to process a refund to your account.
Once we have an update, we will advise you accordingly.
Case Number: RCO364150
Regards,
The Rewardsco Team
Rewardsco.com's reply14 Mar 2023, 10:42
Official
Hi Edna,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service that you have received thus far.
A request has been sent to the MTN Cancellations Department to process a refund to your account.
Once we have an update, we will advise you accordingly.
Case Number: RCO364150
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service that you have received thus far.
A request has been sent to the MTN Cancellations Department to process a refund to your account.
Once we have an update, we will advise you accordingly.
Case Number: RCO364150
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
24 Mar 2023, 15:42Good Day Edna,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply24 Mar 2023, 15:42
Official
Good Day Edna,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
28 Mar 2023, 13:46 Hi Edna,
Thank you for reaching out to us.
Please note that even though MTN has confirmed that a credit was done in your account, we have sent a new credit request to MTN.
Once we receive feedback, we will advise you.
We do apologize for the inconvenience caused.
Regards,
The Rewardsco Team
Thank you for reaching out to us.
Please note that even though MTN has confirmed that a credit was done in your account, we have sent a new credit request to MTN.
Once we receive feedback, we will advise you.
We do apologize for the inconvenience caused.
Regards,
The Rewardsco Team
Rewardsco.com's reply28 Mar 2023, 13:46
Official
Hi Edna,
Thank you for reaching out to us.
Please note that even though MTN has confirmed that a credit was done in your account, we have sent a new credit request to MTN.
Once we receive feedback, we will advise you.
We do apologize for the inconvenience caused.
Regards,
The Rewardsco Team
Thank you for reaching out to us.
Please note that even though MTN has confirmed that a credit was done in your account, we have sent a new credit request to MTN.
Once we receive feedback, we will advise you.
We do apologize for the inconvenience caused.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
30 Mar 2023, 11:03 Hi Edna,
Trust you are well.
Please note that we have sent you an email regarding your MTN credit query.
Regards,
The Rewardsco Team
Trust you are well.
Please note that we have sent you an email regarding your MTN credit query.
Regards,
The Rewardsco Team
Rewardsco.com's reply30 Mar 2023, 11:03
Official
Hi Edna,
Trust you are well.
Please note that we have sent you an email regarding your MTN credit query.
Regards,
The Rewardsco Team
Trust you are well.
Please note that we have sent you an email regarding your MTN credit query.
Regards,
The Rewardsco Team