AM
Alan M
1 reviews | Active since Feb 2017
19 May 2022, 15:36
Avoid this business
I placed an order via the MTN online site to upgrade my phone to a Samsung Galaxy S22+ with earbuds on the 17th March 2022. The upgrade was approved however when I took delivery on 17 May (2 months late), the earbuds were not included. I called MTN and they said I need to speak to mondo (rewardsco). I spoke to several people at mondo (also via email) and was told to download the Samsung Members app and apply through the app for the earbuds. The option is not available via the app because the offer expired on 14th April. mondo delivered the product too late for me to claim the earbuds. However, mondo is still responsible to provide me with earbuds as the order was placed at a time when the offer was available. When will mondo deliver my earbuds?
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Replies (6)0
Replies (6)
Rewardsco.com's replyOfficial
19 May 2022, 16:14Good day Alan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO228518
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO228518
Regards,
The Rewardsco Team
Rewardsco.com's reply19 May 2022, 16:14
Official
Good day Alan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO228518
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO228518
Regards,
The Rewardsco Team
AM
Alan M's updateReviewer Update
20 May 2022, 09:49Thanks for investigating. When can I expect a response?
AM
Alan M's update20 May 2022, 09:49
Reviewer Update
Thanks for investigating. When can I expect a response?
AM
Alan M's updateReviewer Update
24 May 2022, 15:59Good day rewardsco/mondo, please could you update me on the status of my claim?
AM
Alan M's update24 May 2022, 15:59
Reviewer Update
Good day rewardsco/mondo, please could you update me on the status of my claim?
AM
Alan M's updateReviewer Update
26 May 2022, 09:06You investigated my claim and I was called on Friday 20 May by your client liaison officer to let me know that you would credit me with the cost of the earbuds. I was told the credit would be done on Monday 23 May but since then there has been no credit and no response to my emails sent to your client liaison officer. What happened for your to go back on your decision?
AM
Alan M's update26 May 2022, 09:06
Reviewer Update
You investigated my claim and I was called on Friday 20 May by your client liaison officer to let me know that you would credit me with the cost of the earbuds. I was told the credit would be done on Monday 23 May but since then there has been no credit and no response to my emails sent to your client liaison officer. What happened for your to go back on your decision?
Rewardsco.com's replyOfficial
30 May 2022, 09:11Hi Alan,
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Rewardsco Team
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Rewardsco Team
Rewardsco.com's reply30 May 2022, 09:11
Official
Hi Alan,
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Rewardsco Team
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
02 Jun 2022, 11:29Hi Alan,
Trust you are well.
Please note that the credit for the earbuds has been passed.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the credit for the earbuds has been passed.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Rewardsco Team
Rewardsco.com's reply02 Jun 2022, 11:29
Official
Hi Alan,
Trust you are well.
Please note that the credit for the earbuds has been passed.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the credit for the earbuds has been passed.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Rewardsco Team