HT
Hi T

1 reviews | Active since Aug 2009

30 Apr 2023, 10:59

Avoid doing wifi deals with Rewards Co

I urgently need someone in charge at Rewardsco Sales to contact me before l report your ineptitude to the @consumer council.

I’ve already given you ample opportunity to fix all your “service” failures and to make good on all your lies but l am still waiting and after two weeks of hassles this is beyond ridiculous and totally unacceptable.

I now am unable to get the service l paid for because l supposedly already have this deal and MTN South Africa therefore won’t be able to assist me IN ONE DAY because l paid @rewards Co @mondo but they haven’t honoured their commitment and have locked me out of being helped elsewhere.

0
Replies (2)
Rewardsco.com
Rewardsco.com's reply30 Apr 2023, 15:14
Official
Hi Hilda,
 
Thank you for taking the time to write to us about your MTN query. 
 
We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
 
Your Case Number is:RCO387652 .
 
Regards,
 
The Rewardsco Team  
HT
Hi T's update30 Apr 2023, 16:05
Reviewer Update
You have no idea how many times l have begged for someone senior to contact me so this can be sorted. I NEED the wifi (router and data which was supposedly due and active for two weeks already) in my hands ASAP as l currently have to run between friends to work and that’s unacceptable!
I am also still waiting for Tiffany Hendricks at DSV to return my 2 calls and emails. I think she needs to get a written warning for her part in causing all this!!!