Appalling Service - Nightmare upgrade

Appalling Service!!! After going through all the hassle of upgrading I was told that I will receive my router via Express Delivery!

It's now Friday 06/12/24...where the hell is my express delivery?? I was told I would get a R1000 Vodacom online accessory voucher with this deal by Aston the Manager. Funny enough the Sales Agents were not aware of this and your dear Thalente was too lazy to follow up with Aston. I spoke to her on 3 occassions. I called in on Monday this week only 4 times.... and tried to get a hold of Aston the Manager but he never bothered to call me back. Siyabonga the Customer Services Manager is just as useless mind you. He never bothered to get back to me on Tuesday. So much for customer service!!!! I did upgrade already with Rewards Co. in November with Preston Gangiah but no one can explain how that deal was supposedly cancelled. I only found this out when I called in to ask where was my router. And now to upgrade I was made offers by Aston but he was gone with the wind when no one knew anything about it! Vodacom has been giving me grief since July with upgrading this very same data contract without my knowledge and then cancelling that upgrade after I complained. Then Rewards Co. stepped in to save the day but proved to be just as useless as Vodacom! the only competent person that took pity on me because of having a nervous breakdown on the phone, as I was being pushed from pillar to post with Vodacom, was Tracey Pillay. You Tracy deserve a promotion in your job. After going on a while goose chase for 3.5 days with Rewrads Co, I asked for her on Wednesday again and got my upgrade done because I had no other choice for now. I am stilled being billed astronomical values because Thalente from Elite mobile refused to cancel my contract in October by telling me that he would contact me with a good Black Friday deal which never happened. He also assured me that the Value will remain the same if I don't upgrade and I will be on a month to month contract. That was another lie. All these third party companies including Vodacom are just useless with no customer service. This is the last time that I have upgraded with Vodacom. Never again!!!

Please don't be fooled by Vodacom and their side kicks!

Now don't you go apologizing to me on this platform to save face!!!!

Miss Inashree Govender