Appalling

I did an application to upgrade to an S23 Plus almost a month ago. I received an S23. As it was not what I app**** for I had it returned to Vodacom. I subsequently received a call from a manager from RewardsCo saying that the Quality Control team listened to the call, confirmed that the consultant deliberately **** to me and ruled in my favour. It has now been almost a month and I haven't received the device and to add insult to injury, you had the audacity to bill me for something I don't have. The service is appalling. One would think that you would handle matters of this nature with more urgency. It is unacceptable that I am continually being **** to by *********** people employed by RewardsCo.