AMANDA-EXCELLENT SERVICE

I struggled to sort out my upgrade with MTN for so long. I called the number that their call centte gave me and the agents who answered dropped my calls. They actually just place u on hold after saying they need to check something and 20 minutes later they cut the call. On my last try I got through to Amanda who was very helpful and efficient. She sorted everything out and was so patient because by this time I was extremely angry. She apologized for the **** service or should I say disservice I received from her colleagues. I think MTN should restructure their customer service department and use Amanda's service level as an example of how customers should be treated. Well done Amanda