bM
bulelwa M

1 reviews | Active since Mar 2012

10 Mar 2022, 12:34

Amanda

Long wait on call

0
Replies (2)
Rewardsco.com
Rewardsco.com's reply10 Mar 2022, 13:06
Official
Hi Bulelwa,

Trust you are well.

Thank you for taking your time to write to us about your experience with our Customer Care Team.

Please note that this will be raised with the relevant department.

We do apologize for the level of service which you have received thus far.

Case No: RCO196372

Regards,

The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply10 Mar 2022, 13:25
Official
Hi Bulelwa,

As discussed with Nicole, please note that we have escalated your query to the relevant department regarding the hold time before you get through to a Customer Care Consultant.

Thank you for raising this with us.

As per the order which was captured for you in February, kindly note that your application has been cancelled.

Your query is resolved and will be closed.

For further enquiries, please feel free to contact us.

Have a great day further.

Regards,

The Rewardsco Team