nN
nicolenestrydom N
1 reviews | Active since Jul 2016
19 Aug 2022, 11:23
Additional Charge which was not agreed to and then you can't get hold of them!!
I was assisted with an upgrade last year and was promised that part of the package includes 3GB of data. To my surprise, I noticed that I have been charged for the 3GB data package each month. I did not agree to this additional charge. I first contacted Vodacom which referred me to Rewardsco. I contacted them and spoke to Micha she advised me that their systems are offline and she will call me with feedback as soon as it is online again. This was a week ago. I highly doubt that the system is still offline!! I called in again today and after a while, the phone just cuts off. What terrible service, they charge you, and then you can't get hold of anyone to sort it out. Vodacom needs to rethink its partners!!!
Helpful (0)
Replies (4)0
Replies (4)
Rewardsco.com's replyOfficial
19 Aug 2022, 11:27Good day Nicolene,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO262201
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO262201
Regards,
The Rewardsco Team
Rewardsco.com's reply19 Aug 2022, 11:27
Official
Good day Nicolene,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO262201
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO262201
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
25 Aug 2022, 16:18Hi Nicolene,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for Vodacom.
Kindly advise what is a convenient time to make contact and provide us with the cellphone number in question.
Thank you.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for Vodacom.
Kindly advise what is a convenient time to make contact and provide us with the cellphone number in question.
Thank you.
Have a lovely day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply25 Aug 2022, 16:18
Official
Hi Nicolene,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for Vodacom.
Kindly advise what is a convenient time to make contact and provide us with the cellphone number in question.
Thank you.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for Vodacom.
Kindly advise what is a convenient time to make contact and provide us with the cellphone number in question.
Thank you.
Have a lovely day further.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
05 Sept 2022, 12:46Hi Nicolene,
Trust you are well.
As per our telephonic discussion earlier, please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive an update, I will be in contact with you.
Regards,
The Rewardsco Team
Trust you are well.
As per our telephonic discussion earlier, please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive an update, I will be in contact with you.
Regards,
The Rewardsco Team
Rewardsco.com's reply05 Sept 2022, 12:46
Official
Hi Nicolene,
Trust you are well.
As per our telephonic discussion earlier, please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive an update, I will be in contact with you.
Regards,
The Rewardsco Team
Trust you are well.
As per our telephonic discussion earlier, please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive an update, I will be in contact with you.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
07 Sept 2022, 13:05Hi Nicolene,
Trust you are well.
Thank you for taking my call.
As discussed, your Vodacom dispute was deemed Valid (in your favor) and a request has been logged to Vodacom to have the T&B Bonus Data 3GB 25% Disc cancelled.
Vodacom Cancellation Reference No: SR ***
A refund will be submitted as well, kindly note that we require a bank statement or a bank confirmation letter that reflects your name, name of the account, account number, and account type.
Have a good day further.
Regards,
The Rewardsco Team - Nicole
Trust you are well.
Thank you for taking my call.
As discussed, your Vodacom dispute was deemed Valid (in your favor) and a request has been logged to Vodacom to have the T&B Bonus Data 3GB 25% Disc cancelled.
Vodacom Cancellation Reference No: SR ***
A refund will be submitted as well, kindly note that we require a bank statement or a bank confirmation letter that reflects your name, name of the account, account number, and account type.
Have a good day further.
Regards,
The Rewardsco Team - Nicole
Rewardsco.com's reply07 Sept 2022, 13:05
Official
Hi Nicolene,
Trust you are well.
Thank you for taking my call.
As discussed, your Vodacom dispute was deemed Valid (in your favor) and a request has been logged to Vodacom to have the T&B Bonus Data 3GB 25% Disc cancelled.
Vodacom Cancellation Reference No: SR ***
A refund will be submitted as well, kindly note that we require a bank statement or a bank confirmation letter that reflects your name, name of the account, account number, and account type.
Have a good day further.
Regards,
The Rewardsco Team - Nicole
Trust you are well.
Thank you for taking my call.
As discussed, your Vodacom dispute was deemed Valid (in your favor) and a request has been logged to Vodacom to have the T&B Bonus Data 3GB 25% Disc cancelled.
Vodacom Cancellation Reference No: SR ***
A refund will be submitted as well, kindly note that we require a bank statement or a bank confirmation letter that reflects your name, name of the account, account number, and account type.
Have a good day further.
Regards,
The Rewardsco Team - Nicole