MP
Mbuso P

1 reviews | Active since May 2024

17 May 2024, 20:36

A company of *****sters.

Rewardsco is a group of *****sters who **** people. Your Agents are ****mers. In March I app**** for a contract online which I later cancelled due to delayed delivery. A few weeks later I find out that one of your Agents opened another contract on my profile which was approved, delivered and activated without my knowledge and authority. I wonder who this device was delivered to because I don’t have the device yet I’m being billed for it. I have opened a ***** case with MTN, Which they are taking forever to resolve. I’m livid and disappointed with the type of company MTN chooses to associate themselves with, a company that hires a bunch of agents to **** innocent customers. I want this contract cancelled and removed from my profile and my credit limit to be amended to its original status. I would also appreciate it if you guys forward me a call recording where I accepted this contract as well as the documents that you used for Rica. This is very alarming honestly! If I need to come to your building to have this resolved, trust me I will.

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Replies (3)
Rewardsco.com
Rewardsco.com's reply20 May 2024, 12:20
Official
Hi Mbuso,  
     
Thank you for taking the time to write to us about your MTN query.    
   
We sincerely apologize for the level of service you have received.   
 
We have attempted to contact you however your number was on voicemail.  An investigation has been logged and we will keep you updated.
 
Your case number is : RCO523417

Kind Regards,  

The Rewardsco Team 
MP
Mbuso P's update20 May 2024, 19:05
Reviewer Update
Good day.

Thank you for your response, However I did not receive a call from you guys. Please confirm the contact number you used.

Please advise on the turnaround time for your investigation and provide me with the reference of the investigation you logged. I hope you do not give me the 21 days story because I’m not going to take it.

Thank you.

MP
Mbuso P's update07 Jun 2024, 08:28
Reviewer Update
I wrote to rewardsco regarding the ***** contract they did on my profile. I was given a reference that has been hanging there for over a week with no feedback.

I have requested a call recording and no one has bothered to send it to me nor call me. All I’ve been getting is lies that you tried call me when I don’t even have a missed call from you guys. What are you’ll investigating??? I’m sure you can see on your system that an Agent named Siloshinee Govender made a ***** contact on my profile on the 22nd of March 2023 at 16: 13. Why is it taking you’ll so long to see and rectify that and deal will your ****ming Agents??? There is no way that you can’t see that on the system and prove that this was *****.

I just received an email that I will be billed R7300. Because of your company and your Agents . Yet you’ll seem to have no sense of urgency towards this matter.