3 months of trying to get a contract cancelled by Rewardsco

Item: Rewardsco.com
Rating: 1
Author: NM K

I have been trying to get a contract cancelled by Rewardsco after being misled by their consultant. Its been 3 months and counting. I have sent a million follow-up emails, the response is always "We have escalated your query" 3 months later the query is still being escalated. Ngaze n***isola.

Helpful (0)

Replies (3)

Rewardsco.com's replyOfficial

06 Sept 2021, 12:43

Hi NM Kulu,

Thank you for taking the time to write to us about your MTN cancellation.

We sincerely apologize for the level of service you have received.

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.

Your Case Number is: RCO134870

Regards,

The Mondo Team

Rewardsco.com's reply06 Sept 2021, 12:43

Official

Hi NM Kulu,

Thank you for taking the time to write to us about your MTN cancellation.

We sincerely apologize for the level of service you have received.

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.

Your Case Number is: RCO134870

Regards,

The Mondo Team

NM K's updateReviewer Update

17 Sept 2021, 11:40

I am still waiting to be contacted with regards to the above query?

NM K's update17 Sept 2021, 11:40

Reviewer Update

I am still waiting to be contacted with regards to the above query?

Rewardsco.com's replyOfficial

17 Sept 2021, 11:46

Hi NM Kulu,

Trust you are well.

We are deeply sorry for the inconvenience.

Please note our team is looking into your query and will provide feedback soon.

Regards,

The Mondo Team

Rewardsco.com's reply17 Sept 2021, 11:46

Official

Hi NM Kulu,

Trust you are well.

We are deeply sorry for the inconvenience.

Please note our team is looking into your query and will provide feedback soon.

Regards,

The Mondo Team