LM
Lethabo M
1 reviews | Active since Oct 2024
17 Feb 2026, 19:13
****: YOU WILL REGRET
Bought a phone 14 Purple from them in an excellent condition, but within few days the camera was already not working and the service history says the camera is unknown. Raised a claim for warranty repair, it was collected but it returned not repaired, still in the same condition it was sent for repairs. This so frustrating and I'm told that they can not refund or replace my device because it passed the 10 days.
Helpful (0)
Replies (4)0
Replies (4)
Revibe's replyOfficial
19 Feb 2026, 07:51Hello Lethabo,
We’re sorry to hear about your experience and understand how frustrating this must be.
Kindly share your order number as a reference so we can properly locate your case in our system and investigate the matter in detail. Once we have the correct information, we will review everything thoroughly and provide you with clear feedback.
Best regards,
Revibe | Customer Experience Team
We’re sorry to hear about your experience and understand how frustrating this must be.
Kindly share your order number as a reference so we can properly locate your case in our system and investigate the matter in detail. Once we have the correct information, we will review everything thoroughly and provide you with clear feedback.
Best regards,
Revibe | Customer Experience Team
Best regards,
Revibe's reply19 Feb 2026, 07:51
Official
Hello Lethabo,
We’re sorry to hear about your experience and understand how frustrating this must be.
Kindly share your order number as a reference so we can properly locate your case in our system and investigate the matter in detail. Once we have the correct information, we will review everything thoroughly and provide you with clear feedback.
Best regards,
Revibe | Customer Experience Team
We’re sorry to hear about your experience and understand how frustrating this must be.
Kindly share your order number as a reference so we can properly locate your case in our system and investigate the matter in detail. Once we have the correct information, we will review everything thoroughly and provide you with clear feedback.
Best regards,
Revibe | Customer Experience Team
Best regards,
LM
Lethabo M's updateReviewer Update
19 Feb 2026, 08:22Goodday my order number is : ZA-27405
First Warranty *** (Closed)
Second Warranty *** (Pending)
First Warranty *** (Closed)
Second Warranty *** (Pending)
LM
Lethabo M's update19 Feb 2026, 08:22
Reviewer Update
Goodday my order number is : ZA-27405
First Warranty *** (Closed)
Second Warranty *** (Pending)
First Warranty *** (Closed)
Second Warranty *** (Pending)
Revibe's replyOfficial
09 Mar 2026, 15:47Dear Lethabo,
Thank you for reaching out to us again. I understand how frustrating it must be to experience issues with your device, especially after it was sent for repairs. I apologize for the inconvenience this has caused and appreciate your patience.
I am pleased to inform you that, as per our latest update, the device has been repaired and is on its way to you using DHL. You can track the status of your delivery using the tracking number provided to you earlier.
I want to assure you that we are committed to ensuring that you receive a fully functional device. If you have any further issues or concerns, please do not hesitate to reach out to us. We are here to help and support you throughout the process.
Thank you for your understanding and cooperation.
Best regards,
Revibe Customer Experience Team
Thank you for reaching out to us again. I understand how frustrating it must be to experience issues with your device, especially after it was sent for repairs. I apologize for the inconvenience this has caused and appreciate your patience.
I am pleased to inform you that, as per our latest update, the device has been repaired and is on its way to you using DHL. You can track the status of your delivery using the tracking number provided to you earlier.
I want to assure you that we are committed to ensuring that you receive a fully functional device. If you have any further issues or concerns, please do not hesitate to reach out to us. We are here to help and support you throughout the process.
Thank you for your understanding and cooperation.
Best regards,
Revibe Customer Experience Team
Best regards,
Revibe's reply09 Mar 2026, 15:47
Official
Dear Lethabo,
Thank you for reaching out to us again. I understand how frustrating it must be to experience issues with your device, especially after it was sent for repairs. I apologize for the inconvenience this has caused and appreciate your patience.
I am pleased to inform you that, as per our latest update, the device has been repaired and is on its way to you using DHL. You can track the status of your delivery using the tracking number provided to you earlier.
I want to assure you that we are committed to ensuring that you receive a fully functional device. If you have any further issues or concerns, please do not hesitate to reach out to us. We are here to help and support you throughout the process.
Thank you for your understanding and cooperation.
Best regards,
Revibe Customer Experience Team
Thank you for reaching out to us again. I understand how frustrating it must be to experience issues with your device, especially after it was sent for repairs. I apologize for the inconvenience this has caused and appreciate your patience.
I am pleased to inform you that, as per our latest update, the device has been repaired and is on its way to you using DHL. You can track the status of your delivery using the tracking number provided to you earlier.
I want to assure you that we are committed to ensuring that you receive a fully functional device. If you have any further issues or concerns, please do not hesitate to reach out to us. We are here to help and support you throughout the process.
Thank you for your understanding and cooperation.
Best regards,
Revibe Customer Experience Team
Best regards,
LM
Lethabo M's updateReviewer Update
10 Mar 2026, 11:33Goodday I just recieved the phone. it is in good condition and the camera and everything is working. i hope it continues this way. And thank you for your assistance. Kind Regards
LM
Lethabo M's update10 Mar 2026, 11:33
Reviewer Update
Goodday I just recieved the phone. it is in good condition and the camera and everything is working. i hope it continues this way. And thank you for your assistance. Kind Regards