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shormaine R
1 reviews | Active since Jun 2025
30 Jun 2025, 10:54
you need to supply for information and follow up on customers orders when it reaches the Destination , now i would kept quiet waiting for my parcel tomorrow01/07/2025 now its confirmed that i need to submit ITAC form because of second hand phone which i w
Revibe must give information for first time buyers i had to call DHL because the tracking was in red, only to find out i need to complete ITAC Form submit still wait for the form back to me to send to DHL to clear my parcel now i wont receive my parcel on 01/07/2025 as shown on my tracking poor service.
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Revibe's replyOfficial
01 Jul 2025, 08:15Dear Shormaine,
We’re truly sorry to hear about your frustrating experience and the delays you've encountered. We completely understand how disappointing it is when expectations aren’t met—especially when it comes to communication and timely delivery.
Please rest assured, a member of our team will be reaching out to you shortly to personally assist and ensure this matter is resolved as quickly as possible. Your experience is not the standard we aim for, and we appreciate your patience while we work to make this right.
Kind regards,
Revibe's reply01 Jul 2025, 08:15
Official
Dear Shormaine,
We’re truly sorry to hear about your frustrating experience and the delays you've encountered. We completely understand how disappointing it is when expectations aren’t met—especially when it comes to communication and timely delivery.
Please rest assured, a member of our team will be reaching out to you shortly to personally assist and ensure this matter is resolved as quickly as possible. Your experience is not the standard we aim for, and we appreciate your patience while we work to make this right.
Kind regards,