XM
Xoliswa M

1 reviews | Active since Jun 2026

03 Jun 2026, 21:05

Worst service i have ever experienced in my entire existence

Worst service i have ever experienced in my life. I ordered my laptop on the 25th May was promised delivery 3-5 days. It's the 3rd of June and my orde has still not been shipped. When I kept following up on my order last week I was told that my order is still within 3-5 days. When I called on the 1st I was told that last week they had public holidays, mind you this was not mentioned before. Tried to cancel discovered my refund would take longer than my delivery , but I was wrong, it's the third an my laptop has still not been shipped. I would never advise anyone to purchase from revibe. Now I am worried if I have issues with the laptop how worse will the service be. No one answered the phone the whole day today, let me guess another public holiday. Worst service,

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Replies (1)
Revibe
Revibe's reply04 Jun 2026, 20:06
Official
Hello Xoliswa,

We sincerely apologize for the frustration and concern caused by the delay in your order.

We would like to clarify that we are not making excuses regarding the delay. Revibe's operations are based in the UAE, and there was an Eid holiday period from 26 May to 30 May, followed immediately by the weekend. As a result, today is effectively only the 4th business day for the processing of your order.

We completely understand that this may be disappointing, especially when you were expecting your device sooner. However, the delay is related to the holiday period rather than any issue with your order specifically.

We are sorry for the inconvenience caused, but we are human too and we do take time off, and holiday periods do impact operational timelines. That said, if your delivery exceeds the standard 3–5 business day processing schedule, we will make sure to contact you regarding appropriate compensation for the inconvenience.

We appreciate your patience and understanding and look forward to getting your order delivered as soon as possible.

Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team