JM
Jessica M
1 reviews | Active since Aug 2026
18 Aug 2026, 10:30
Why is my review deleted??
I don’t understand why Hellopeter removes my review. This is my experience and my money that was lost, revive took my money and the device that was supposedly bought by me. The laptop was faulty, charged within 7 minutes to 100% full and went down to 0% in less than an hour, I returned the laptop immediately, I mean literally hours after receiving it, now revibe claims that the laptop works perfectly, they promised to pay me back while they were still “checking” the device, they said they would refund me fully should the device be working fine. After they found out it’s fine according to them, they said I need to pay R1300, I refused, they said they are giving me a discount, I need to pay R650, I refused and not because I didn’t want to, but I couldn’t because I borrowed a loan for that laptop, I am not working, I am an unfunded student I am literally nit in the financial position to he paying any more money. After that they called and said I should delete my reviews then only then they can return my laptop without a shipping fee, I can’t trust them, also this is my experience, now deleting it makes me a **** to all the people who have read my reviews. Hellopeter stop deleting my reviews!!!
Helpful (0)
Replies (4)0
Replies (4)
Revibe's replyOfficial
20 Aug 2026, 08:50Hello Jessica,
We understand that this has been a frustrating experience for you, and we acknowledge your concerns regarding the laptop and the outcome of the inspection.However, we would also like to clarify that our team contacted you three times regarding possible resolutions. We even offered to have the device shipped back to you free of charge as a goodwill gesture.
It is difficult for us when we are asked to provide a solution, but when we provide not one but two discounts to the shipping ending with it being completely free, they are both rejected because you "do not trust us". We have genuinely tried to find a way forward with you, but it feels like we are in a situation where we are damned if we do and damned if we don't.
We remain willing to assist within the options available to us, but we also need to apply our policies consistently, we cannot refund a working device after all this time.
Best regards,
Revibe | Customer Experience Team
We understand that this has been a frustrating experience for you, and we acknowledge your concerns regarding the laptop and the outcome of the inspection.However, we would also like to clarify that our team contacted you three times regarding possible resolutions. We even offered to have the device shipped back to you free of charge as a goodwill gesture.
It is difficult for us when we are asked to provide a solution, but when we provide not one but two discounts to the shipping ending with it being completely free, they are both rejected because you "do not trust us". We have genuinely tried to find a way forward with you, but it feels like we are in a situation where we are damned if we do and damned if we don't.
We remain willing to assist within the options available to us, but we also need to apply our policies consistently, we cannot refund a working device after all this time.
Best regards,
Revibe | Customer Experience Team
Revibe's reply20 Aug 2026, 08:50
Official
Hello Jessica,
We understand that this has been a frustrating experience for you, and we acknowledge your concerns regarding the laptop and the outcome of the inspection.However, we would also like to clarify that our team contacted you three times regarding possible resolutions. We even offered to have the device shipped back to you free of charge as a goodwill gesture.
It is difficult for us when we are asked to provide a solution, but when we provide not one but two discounts to the shipping ending with it being completely free, they are both rejected because you "do not trust us". We have genuinely tried to find a way forward with you, but it feels like we are in a situation where we are damned if we do and damned if we don't.
We remain willing to assist within the options available to us, but we also need to apply our policies consistently, we cannot refund a working device after all this time.
Best regards,
Revibe | Customer Experience Team
We understand that this has been a frustrating experience for you, and we acknowledge your concerns regarding the laptop and the outcome of the inspection.However, we would also like to clarify that our team contacted you three times regarding possible resolutions. We even offered to have the device shipped back to you free of charge as a goodwill gesture.
It is difficult for us when we are asked to provide a solution, but when we provide not one but two discounts to the shipping ending with it being completely free, they are both rejected because you "do not trust us". We have genuinely tried to find a way forward with you, but it feels like we are in a situation where we are damned if we do and damned if we don't.
We remain willing to assist within the options available to us, but we also need to apply our policies consistently, we cannot refund a working device after all this time.
Best regards,
Revibe | Customer Experience Team
JM
Jessica M's updateReviewer Update
20 Aug 2026, 18:27Please mention the part where you say I need to delete my reviews first before you can “ship back the device free of charge”. Those were your conditions right? I need everyone to know that I didn’t delete my reviews because they were untrue, I deleted them because of desperation and people are finding my reviews quite helpful so they need to know what happened. Your policies only benefits you and not the consumers.
JM
Jessica M's update20 Aug 2026, 18:27
Reviewer Update
Please mention the part where you say I need to delete my reviews first before you can “ship back the device free of charge”. Those were your conditions right? I need everyone to know that I didn’t delete my reviews because they were untrue, I deleted them because of desperation and people are finding my reviews quite helpful so they need to know what happened. Your policies only benefits you and not the consumers.
Revibe's replyOfficial
21 Aug 2026, 08:56Dear Jessica,
We would like to clarify this point because the situation is being presented inaccurately.
You did not delete your reviews because you were desperate or because we required you to do so. According to HelloPeter, your reviews were removed by them because the repeated posting was considered spam and against the platform's terms and conditions. We have no control over Hellopeter as they are an independent fair entity.
Please refrain from twisting the facts or presenting the removal of those reviews in a different context. We understand that you are entitled to share your experience, but the circumstances surrounding the removal of the reviews should also be represented accurately.
It seems that you have no intention of being fair to us and you continue to twist facts and use our reputation as a pressure point to force us to go against our policies, Therefore we consider this case closed and no further resolutions will be attempted to avoid any more twisting of our attempts out of context.
Best regards,
Revibe | Customer Experience Team
We would like to clarify this point because the situation is being presented inaccurately.
You did not delete your reviews because you were desperate or because we required you to do so. According to HelloPeter, your reviews were removed by them because the repeated posting was considered spam and against the platform's terms and conditions. We have no control over Hellopeter as they are an independent fair entity.
Please refrain from twisting the facts or presenting the removal of those reviews in a different context. We understand that you are entitled to share your experience, but the circumstances surrounding the removal of the reviews should also be represented accurately.
It seems that you have no intention of being fair to us and you continue to twist facts and use our reputation as a pressure point to force us to go against our policies, Therefore we consider this case closed and no further resolutions will be attempted to avoid any more twisting of our attempts out of context.
Best regards,
Revibe | Customer Experience Team
Revibe's reply21 Aug 2026, 08:56
Official
Dear Jessica,
We would like to clarify this point because the situation is being presented inaccurately.
You did not delete your reviews because you were desperate or because we required you to do so. According to HelloPeter, your reviews were removed by them because the repeated posting was considered spam and against the platform's terms and conditions. We have no control over Hellopeter as they are an independent fair entity.
Please refrain from twisting the facts or presenting the removal of those reviews in a different context. We understand that you are entitled to share your experience, but the circumstances surrounding the removal of the reviews should also be represented accurately.
It seems that you have no intention of being fair to us and you continue to twist facts and use our reputation as a pressure point to force us to go against our policies, Therefore we consider this case closed and no further resolutions will be attempted to avoid any more twisting of our attempts out of context.
Best regards,
Revibe | Customer Experience Team
We would like to clarify this point because the situation is being presented inaccurately.
You did not delete your reviews because you were desperate or because we required you to do so. According to HelloPeter, your reviews were removed by them because the repeated posting was considered spam and against the platform's terms and conditions. We have no control over Hellopeter as they are an independent fair entity.
Please refrain from twisting the facts or presenting the removal of those reviews in a different context. We understand that you are entitled to share your experience, but the circumstances surrounding the removal of the reviews should also be represented accurately.
It seems that you have no intention of being fair to us and you continue to twist facts and use our reputation as a pressure point to force us to go against our policies, Therefore we consider this case closed and no further resolutions will be attempted to avoid any more twisting of our attempts out of context.
Best regards,
Revibe | Customer Experience Team
JM
Jessica M's updateReviewer Update
21 Aug 2026, 09:04“It is difficult for us when we are asked to provide a solution, but when we provide not one but two discounts to the shipping ending with it being completely free, they are both rejected because you "do not trust us". We have genuinely tried to find a way forward with you, but it feels like we are in a situation where we are damned if we do and damned if we don't.”
This is what I am talking about, I am not going to argue with people who have no integrity to do right by their customers. YOUR AGENT CALLED AND OFFERED TO “SHIP THE DEVICE FREE OF CHARGE IF I DELETE MY REVIEWS ON TRUSTPILOT” that is the reason why I refused your offer, stop making it look like I am just hellbent on making you look bad for bo reason. You are doing that yourselves, if you wanted to ship my device for free, you would have done that without any issues or a need to “discuss it with me “ because you have my address. But I am not going to delete any of my reviews.
This is what I am talking about, I am not going to argue with people who have no integrity to do right by their customers. YOUR AGENT CALLED AND OFFERED TO “SHIP THE DEVICE FREE OF CHARGE IF I DELETE MY REVIEWS ON TRUSTPILOT” that is the reason why I refused your offer, stop making it look like I am just hellbent on making you look bad for bo reason. You are doing that yourselves, if you wanted to ship my device for free, you would have done that without any issues or a need to “discuss it with me “ because you have my address. But I am not going to delete any of my reviews.
JM
Jessica M's update21 Aug 2026, 09:04
Reviewer Update
“It is difficult for us when we are asked to provide a solution, but when we provide not one but two discounts to the shipping ending with it being completely free, they are both rejected because you "do not trust us". We have genuinely tried to find a way forward with you, but it feels like we are in a situation where we are damned if we do and damned if we don't.”
This is what I am talking about, I am not going to argue with people who have no integrity to do right by their customers. YOUR AGENT CALLED AND OFFERED TO “SHIP THE DEVICE FREE OF CHARGE IF I DELETE MY REVIEWS ON TRUSTPILOT” that is the reason why I refused your offer, stop making it look like I am just hellbent on making you look bad for bo reason. You are doing that yourselves, if you wanted to ship my device for free, you would have done that without any issues or a need to “discuss it with me “ because you have my address. But I am not going to delete any of my reviews.
This is what I am talking about, I am not going to argue with people who have no integrity to do right by their customers. YOUR AGENT CALLED AND OFFERED TO “SHIP THE DEVICE FREE OF CHARGE IF I DELETE MY REVIEWS ON TRUSTPILOT” that is the reason why I refused your offer, stop making it look like I am just hellbent on making you look bad for bo reason. You are doing that yourselves, if you wanted to ship my device for free, you would have done that without any issues or a need to “discuss it with me “ because you have my address. But I am not going to delete any of my reviews.