1 reviews | Active since Dec 2025
Warranty Claim Experience with Revibe
I purchased an Apple Watch Series 8 from Revibe on 8 June 2025. After normal water exposure, the device stopped working. I submitted a warranty claim, which was declined on the basis of water damage being classified as “misuse.”
Revibe later referred to their terms and conditions stating that refurbished devices are not guaranteed to be water-resistant. This information was not clearly highlighted during the purchase process and was only referenced after the warranty claim was submitted.
Despite multiple attempts to resolve the matter amicably, the case was closed without an offer of repair, replacement, or refund. The outcome and handling of the dispute were not satisfactory from a consumer perspective.
I am sharing this review to inform other customers of my experience so they can make an informed purchasing decision.
Thank you for sharing your detailed feedback.
We sincerely apologize for any disappointment or frustration this situation has caused.
We truly value your support and the trust you’ve placed in Revibe.
We understand your concerns regarding the water resistance of the Apple Watch Series 8.
Please note that our website clearly states that Revibe devices are refurbished and, as such, water resistance cannot be guaranteed.
We include this information to ensure transparency and set the right expectations for our customers.
You can review this information here: https://help.za.revibe.me/en-US/are-revibe-devices-waterproof-755241
It’s always our goal to provide fair and customer-centric service, and we regret that your recent experience has not met those standards.
While we’re reviewing your case, we kindly ask for your understanding that the water resistance feature cannot be assured on refurbished devices, in line with the information provided on our website.
We are committed to resolving this matter amicably and will do our best to assist you further.
Thank you for your patience and for allowing us to address your concerns.
Best regards,
Revibe Customer Experience Team
Thank you for sharing your detailed feedback.
We sincerely apologize for any disappointment or frustration this situation has caused.
We truly value your support and the trust you’ve placed in Revibe.
We understand your concerns regarding the water resistance of the Apple Watch Series 8.
Please note that our website clearly states that Revibe devices are refurbished and, as such, water resistance cannot be guaranteed.
We include this information to ensure transparency and set the right expectations for our customers.
You can review this information here: https://help.za.revibe.me/en-US/are-revibe-devices-waterproof-755241
It’s always our goal to provide fair and customer-centric service, and we regret that your recent experience has not met those standards.
While we’re reviewing your case, we kindly ask for your understanding that the water resistance feature cannot be assured on refurbished devices, in line with the information provided on our website.
We are committed to resolving this matter amicably and will do our best to assist you further.
Thank you for your patience and for allowing us to address your concerns.
Best regards,
Revibe Customer Experience Team