KJ
Kele J
1 reviews | Active since May 2025
29 May 2025, 10:22
Very disappointed with their phone quality
I regret buying a phone from revibe without doing a background check 😭.. The phone arrived yesterday on the 28th of May 2025 in the afternoon, fine I switched it on and I noticed that the screen quality was very low quality but I didn't panicked and while setting it up there was a flash gray light at the bottom of the screen. It's like the screen will die anytime... And the phone still has the previous owners details.... I'm really disappointed.. I sent a claim same time but I haven't received any response yet because I was a refund... R6299 down the drain! I should have bought a brand new mobicel instead that poor quality iPhone 11 pro.
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Replies (3)0
Replies (3)
Revibe's replyOfficial
05 Jun 2025, 10:53Dear Kele,
We're truly sorry to hear about your experience and the disappointment you've faced with the condition of your device.
This is certainly not the standard we aim to deliver, and we apologize for the inconvenience and frustration this has caused.
We would like to confirm that we have received your claim and the device has been collected. A member of our team will be contacting you shortly to assist you further and ensure the matter is resolved appropriately.
Thank you for your patience, and we appreciate the opportunity to make things right.
Kind regards,
We're truly sorry to hear about your experience and the disappointment you've faced with the condition of your device.
This is certainly not the standard we aim to deliver, and we apologize for the inconvenience and frustration this has caused.
We would like to confirm that we have received your claim and the device has been collected. A member of our team will be contacting you shortly to assist you further and ensure the matter is resolved appropriately.
Thank you for your patience, and we appreciate the opportunity to make things right.
Kind regards,
Revibe's reply05 Jun 2025, 10:53
Official
Dear Kele,
We're truly sorry to hear about your experience and the disappointment you've faced with the condition of your device.
This is certainly not the standard we aim to deliver, and we apologize for the inconvenience and frustration this has caused.
We would like to confirm that we have received your claim and the device has been collected. A member of our team will be contacting you shortly to assist you further and ensure the matter is resolved appropriately.
Thank you for your patience, and we appreciate the opportunity to make things right.
Kind regards,
We're truly sorry to hear about your experience and the disappointment you've faced with the condition of your device.
This is certainly not the standard we aim to deliver, and we apologize for the inconvenience and frustration this has caused.
We would like to confirm that we have received your claim and the device has been collected. A member of our team will be contacting you shortly to assist you further and ensure the matter is resolved appropriately.
Thank you for your patience, and we appreciate the opportunity to make things right.
Kind regards,
KJ
Kele J's updateReviewer Update
21 Jun 2025, 08:27Update (18 June 2025):
A few days after posting my review, Revibe contacted me and asked me to remove my comment and say something positive, but I told them I’d only do so if my issue was properly resolved.
Instead of helping, they sent me contradictory emails — first saying the device had no problem thy did check it and if I processed with the claim they will deducted20% (R1000), then claiming they couldn’t access it — and eventually destroyed the phone without my consent. They also demanded R1,615 for return shipping within 24 hours and threatened to dispose of the phone if I didn’t pay.
Despite me providing evidence of the screen issue and the passcode, they never properly answered my questions or acknowledged my side of the story. Every reply was just them telling me what I “had to do,” with no real concern for my experience as a paying customer.
I will not change my review until Revibe takes full responsibility and processes my refund.
Below is their email
On Wed, Jun 18, 2025, at 11:49 AM, Revibe Support <***> wrote:Dear,
We regret to inform you that since the shipping back fees were not received within the given time frame, the device has been destroyed as per our policy.
Unfortunately, no further action can be taken at this stage.
If you have any questions, please don't hesitate to contact us.
Thank you for your understanding.
Best regards,Abanoub
A few days after posting my review, Revibe contacted me and asked me to remove my comment and say something positive, but I told them I’d only do so if my issue was properly resolved.
Instead of helping, they sent me contradictory emails — first saying the device had no problem thy did check it and if I processed with the claim they will deducted20% (R1000), then claiming they couldn’t access it — and eventually destroyed the phone without my consent. They also demanded R1,615 for return shipping within 24 hours and threatened to dispose of the phone if I didn’t pay.
Despite me providing evidence of the screen issue and the passcode, they never properly answered my questions or acknowledged my side of the story. Every reply was just them telling me what I “had to do,” with no real concern for my experience as a paying customer.
I will not change my review until Revibe takes full responsibility and processes my refund.
Below is their email
On Wed, Jun 18, 2025, at 11:49 AM, Revibe Support <***> wrote:Dear,
We regret to inform you that since the shipping back fees were not received within the given time frame, the device has been destroyed as per our policy.
Unfortunately, no further action can be taken at this stage.
If you have any questions, please don't hesitate to contact us.
Thank you for your understanding.
Best regards,Abanoub
KJ
Kele J's update21 Jun 2025, 08:27
Reviewer Update
Update (18 June 2025):
A few days after posting my review, Revibe contacted me and asked me to remove my comment and say something positive, but I told them I’d only do so if my issue was properly resolved.
Instead of helping, they sent me contradictory emails — first saying the device had no problem thy did check it and if I processed with the claim they will deducted20% (R1000), then claiming they couldn’t access it — and eventually destroyed the phone without my consent. They also demanded R1,615 for return shipping within 24 hours and threatened to dispose of the phone if I didn’t pay.
Despite me providing evidence of the screen issue and the passcode, they never properly answered my questions or acknowledged my side of the story. Every reply was just them telling me what I “had to do,” with no real concern for my experience as a paying customer.
I will not change my review until Revibe takes full responsibility and processes my refund.
Below is their email
On Wed, Jun 18, 2025, at 11:49 AM, Revibe Support <***> wrote:Dear,
We regret to inform you that since the shipping back fees were not received within the given time frame, the device has been destroyed as per our policy.
Unfortunately, no further action can be taken at this stage.
If you have any questions, please don't hesitate to contact us.
Thank you for your understanding.
Best regards,Abanoub
A few days after posting my review, Revibe contacted me and asked me to remove my comment and say something positive, but I told them I’d only do so if my issue was properly resolved.
Instead of helping, they sent me contradictory emails — first saying the device had no problem thy did check it and if I processed with the claim they will deducted20% (R1000), then claiming they couldn’t access it — and eventually destroyed the phone without my consent. They also demanded R1,615 for return shipping within 24 hours and threatened to dispose of the phone if I didn’t pay.
Despite me providing evidence of the screen issue and the passcode, they never properly answered my questions or acknowledged my side of the story. Every reply was just them telling me what I “had to do,” with no real concern for my experience as a paying customer.
I will not change my review until Revibe takes full responsibility and processes my refund.
Below is their email
On Wed, Jun 18, 2025, at 11:49 AM, Revibe Support <***> wrote:Dear,
We regret to inform you that since the shipping back fees were not received within the given time frame, the device has been destroyed as per our policy.
Unfortunately, no further action can be taken at this stage.
If you have any questions, please don't hesitate to contact us.
Thank you for your understanding.
Best regards,Abanoub
Revibe's replyOfficial
23 Jun 2025, 16:20Dear Kele,
I sincerely apologize for the confusion and frustration this situation has caused.
Please rest assured that we are actively working on your case and reviewing all communication and evidence you've provided. Our goal is to reach a fair and satisfactory resolution, and your concerns are being taken seriously.
Thank you for your patience and for giving us the opportunity to make this right.Warm regards,
I sincerely apologize for the confusion and frustration this situation has caused.
Please rest assured that we are actively working on your case and reviewing all communication and evidence you've provided. Our goal is to reach a fair and satisfactory resolution, and your concerns are being taken seriously.
Thank you for your patience and for giving us the opportunity to make this right.Warm regards,
Revibe's reply23 Jun 2025, 16:20
Official
Dear Kele,
I sincerely apologize for the confusion and frustration this situation has caused.
Please rest assured that we are actively working on your case and reviewing all communication and evidence you've provided. Our goal is to reach a fair and satisfactory resolution, and your concerns are being taken seriously.
Thank you for your patience and for giving us the opportunity to make this right.Warm regards,
I sincerely apologize for the confusion and frustration this situation has caused.
Please rest assured that we are actively working on your case and reviewing all communication and evidence you've provided. Our goal is to reach a fair and satisfactory resolution, and your concerns are being taken seriously.
Thank you for your patience and for giving us the opportunity to make this right.Warm regards,