Very disappointed with Revibe

Very disappointing experience with Revibe

I have bought from Revibe before and had a very positive experience. I purchased a laptop from them and was happy with their service. I also purchased a Samsung S22 and was equally happy. Because of these experiences, I trusted Revibe enough to purchase another device, an iPhone.

Unfortunately, this time my experience has been extremely disappointing.

The iPhone stopped charging after only 3 days of use. Revibe arranged for a driver to collect the phone, which I appreciated. They then requested my password for their technical assessment, and I cooperated and provided it.

The phone was sent back to Revibe on 12 August. Today is 26 August, and I am still without my phone and have still not received a resolution.

The only update I have received is that the details were shared with their Technical Team and that they would conduct a quality check and get back to me regarding the results and next steps.

I completely understand that devices can sometimes have faults, but what has disappointed me is the length of time it is taking to resolve the issue and the lack of a clear timeline. I have now been without my phone for two weeks for a fault that occurred after just three days of use.

What makes this particularly disappointing is that I was previously a happy Revibe customer. My past experiences gave me confidence in the company, which is why I bought from them again.

I hope Revibe can resolve this matter urgently. At this stage, I would simply like a clear answer on whether my phone will be repaired, replaced or refunded, and when I can expect that resolution.

My previous experiences with Revibe were good. Unfortunately, this experience has seriously affected my confidence in the company.