UNSOLVED REFUND DELAY: Management escalation needed for claim NO#ZA-68905-1

I am writing to raise an urgent issue regarding return claim NO#ZA-68905-1. My device collection was completed, and I was informed that my matter was escalated to management for refund approval.

Despite multiple follow-ups, I continue to receive identical template updates stating that customer service is "still awaiting management feedback." This delay is causing direct financial strain, as payment deadlines with the third-party payment provider (PayJustNow) are approaching for an item I no longer have.

I request that senior management clear this refund clearance without further delay so the payment plan can be settled.