1 reviews | Active since Jun 2021
They don't take issue refunds or do returns.
<div>They delivered a wrong laptop and when I finally managed to put a claim through after so many attempts, they told me that they would give me a R1000 I store credit which I declined but it was forced on me. Firstly your claim can only go through if you call them and then they activate the button for you to put the claim through. Secondly, it was a mistake on their part but I must somehow bare the brunt. You can barely hear what they are saying over the phone as they have a Chinese accent and speak broken English at a low voice and you will hold for a very long time before they even answer you call. The laptop I ordered is still being advertised but I was told that they couldn't modify it to those specifications which they are advertising themselves. </div>
We understand your frustration and would like to clarify the situation. You originally ordered a MacBook and received a different color, but the device itself was fully functional without any issues. When you reported this, we offered you a goodwill compensation of 1000R, which you accepted, bringing your total credit balance to 1800R.
Later, after the return period had passed, you requested to return the device, believing that the 1800R would be given on top of the refund, which was not the case. We clearly communicated that the 1000R was a goodwill compensation for you to keep the device, and you had agreed to this at the time.
We always strive to be transparent and provide fair resolutions to our customers. Please let us know if you need any further clarification.
We understand your frustration and would like to clarify the situation. You originally ordered a MacBook and received a different color, but the device itself was fully functional without any issues. When you reported this, we offered you a goodwill compensation of 1000R, which you accepted, bringing your total credit balance to 1800R.
Later, after the return period had passed, you requested to return the device, believing that the 1800R would be given on top of the refund, which was not the case. We clearly communicated that the 1000R was a goodwill compensation for you to keep the device, and you had agreed to this at the time.
We always strive to be transparent and provide fair resolutions to our customers. Please let us know if you need any further clarification.