RM
Ramasodi M
1 reviews | Active since Aug 2025
28 Aug 2025, 18:26
The company's warranty policy is unfair
The company's warranty policy is unfair. Please do not rely on it. I sent my phone for repair after it displayed issues with its screen. Now, granted the phones case at the back was cracks after a fall. However, the technical issues had been present before the phone was damaged at the back and had nothing to do with the hardware damage on the back. They proceeded to reject my claim and requested that I pay R1500 to have the phone returned to me. This must be paid within 7 days, failure to pay the amount will lead to them keeping your phone. Thier warranty policy is **********! And the quality of thier phones poor. Their warranty process took ages to complete. I am deeply unsatisfied.
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Replies (2)
Revibe's replyOfficial
01 Sept 2025, 14:25 Dear Malete ,
We’re truly sorry to hear about your frustration, and we understand how upsetting this situation feels.
Just like any company, we have policies that we apply consistently to all customers and to ourselves as well — this is what ensures fairness and equal treatment for everyone. These policies are made visible during the purchase process and agreed upon at checkout, similar to any online store.
In your specific case, upon reviewing the details, your device was inspected twice, and unfortunately physical damage caused by misuse was found both times. As a result, the warranty was voided. That said, I will personally try to get the shipping fees discounted for you if possible.
A representative will be reaching out to you shortly to assist further.
Warm regards
Revibe's reply01 Sept 2025, 14:25
Official
Dear Malete ,
We’re truly sorry to hear about your frustration, and we understand how upsetting this situation feels.
Just like any company, we have policies that we apply consistently to all customers and to ourselves as well — this is what ensures fairness and equal treatment for everyone. These policies are made visible during the purchase process and agreed upon at checkout, similar to any online store.
In your specific case, upon reviewing the details, your device was inspected twice, and unfortunately physical damage caused by misuse was found both times. As a result, the warranty was voided. That said, I will personally try to get the shipping fees discounted for you if possible.
A representative will be reaching out to you shortly to assist further.
Warm regards
RM
Ramasodi M's updateReviewer Update
22 Sept 2025, 08:21Do not buy Anything expensive from these guys. Take the warning from all the negative reviews!! Revibe are a very unprofessional company dealing in unfair consumer practices and very importantly they do not have offices in South Africa! South Africans please be warned. This is how I suspect that their **** operates: They send refurbished phones that are of poor quality, and if you dare to utilize their purposefully restrictive warranty they ship your phone back to the UAE, and then they summarily reject your claim in order to request that you pay R1500 within 7 days!! so that they can send your device back to you.... despite it being them who collected it? and if you do not pay within 7 days, they have the liberty to destroy your phone. tell me that is not unfair practices. I lost R7000 with this *****ulent company. Then they have the nerve to contact me and say that they are willing to discount me if I remove the review that I placed on here. Tell me who in their right mind could trust a company like this? why do they have to place the condition of me removing the review first before they discount me. that is unprofessional and akin an informal street company! I told them, I would pay them their discounted price (R800) however since they still insisted that this review be removed before the discount is app****, I stood my ground, and they proceeded to destroy that which is not theirs. They are an unfair, foreign corporation that I intend to report to the South African Consumer Commission.
RM
Ramasodi M's update22 Sept 2025, 08:21
Reviewer Update
Do not buy Anything expensive from these guys. Take the warning from all the negative reviews!! Revibe are a very unprofessional company dealing in unfair consumer practices and very importantly they do not have offices in South Africa! South Africans please be warned. This is how I suspect that their **** operates: They send refurbished phones that are of poor quality, and if you dare to utilize their purposefully restrictive warranty they ship your phone back to the UAE, and then they summarily reject your claim in order to request that you pay R1500 within 7 days!! so that they can send your device back to you.... despite it being them who collected it? and if you do not pay within 7 days, they have the liberty to destroy your phone. tell me that is not unfair practices. I lost R7000 with this *****ulent company. Then they have the nerve to contact me and say that they are willing to discount me if I remove the review that I placed on here. Tell me who in their right mind could trust a company like this? why do they have to place the condition of me removing the review first before they discount me. that is unprofessional and akin an informal street company! I told them, I would pay them their discounted price (R800) however since they still insisted that this review be removed before the discount is app****, I stood my ground, and they proceeded to destroy that which is not theirs. They are an unfair, foreign corporation that I intend to report to the South African Consumer Commission.