NK
Ntombifuthi K
1 reviews | Active since Nov 2011
20 Feb 2026, 09:34
Terrible device return experience
The post-sale service sucks!! The return of goods period is stated to be 10 days. I logged a return ***, which was cancelled before the 10 days lapsed, and they stated that I failed to hand the device to the courier, although the device was delivered to them on the 9th day (11 February) after it was delivered to me. When I asked about this, they asked me to raise a warranty ***, which will be treated as a priority, which I did on 18 February. On 19 February, I called them to confirm that they already have the device with them. I was told that the device will be handed over to their quality check department, and the claim status will be updated accordingly. However, the claim status shows the device is in transit, even though it has been in their possession for 9 days. The 13-day refund period keeps being pushed forward each day when I receive the status updates via email, which is unfair to me as the customer, since the failures are on their side and their courier partner. I am yet to witness as to how and when I will get my refund.
Helpful (0)
Replies (2)0
Replies (2)
Revibe's replyOfficial
25 Mar 2026, 12:48Hello Ntombifuthi,
We’re sorry to hear that you feel this way and understand your frustration with the delays.
To clarify, the initial delay occurred because the device was not handed over to DHL within the original claim deadline, but after it had lapsed. This is why the team requested that you raise a new claim so it could be processed correctly.
That said, we can confirm that your refund has already been processed and the funds were successfully delivered on March 10th.
We appreciate your patience throughout this process.
Best regards,
Revibe | Customer Experience Team
We’re sorry to hear that you feel this way and understand your frustration with the delays.
To clarify, the initial delay occurred because the device was not handed over to DHL within the original claim deadline, but after it had lapsed. This is why the team requested that you raise a new claim so it could be processed correctly.
That said, we can confirm that your refund has already been processed and the funds were successfully delivered on March 10th.
We appreciate your patience throughout this process.
Best regards,
Revibe | Customer Experience Team
Best regards,
Revibe's reply25 Mar 2026, 12:48
Official
Hello Ntombifuthi,
We’re sorry to hear that you feel this way and understand your frustration with the delays.
To clarify, the initial delay occurred because the device was not handed over to DHL within the original claim deadline, but after it had lapsed. This is why the team requested that you raise a new claim so it could be processed correctly.
That said, we can confirm that your refund has already been processed and the funds were successfully delivered on March 10th.
We appreciate your patience throughout this process.
Best regards,
Revibe | Customer Experience Team
We’re sorry to hear that you feel this way and understand your frustration with the delays.
To clarify, the initial delay occurred because the device was not handed over to DHL within the original claim deadline, but after it had lapsed. This is why the team requested that you raise a new claim so it could be processed correctly.
That said, we can confirm that your refund has already been processed and the funds were successfully delivered on March 10th.
We appreciate your patience throughout this process.
Best regards,
Revibe | Customer Experience Team
Best regards,
NK
Ntombifuthi K's updateReviewer Update
25 Mar 2026, 14:57Hi Revibe.
The clients should not be penalised because your courier partner did not make arrangements to collect the device in time, which is unknown to us as customers and has no business with. You cancelled the claim without the actual reason for the delay. No failed collection attempts were made. You could have also contacted me as your "valued client", and I would have told you that your courier partner did not make arrangements to collect the device before you cancelled my claim.
Please justify why my second claim was not given the priority it deserved. I raised the claim on 18 February; you already had the device since 11 February, and the refund was only done on day 20 of raising the second claim.
Please share how you have improved your post-sale processes to prevent inefficiencies in your post-sale service. All your horrible reviews relate to your post-sale service; any sensible company would ensure they address these issues. The complaints are also not given the attention and priority they deserve; the evidence is seen in the fact that it has taken you over 30 days to respond to this complaint.
The clients should not be penalised because your courier partner did not make arrangements to collect the device in time, which is unknown to us as customers and has no business with. You cancelled the claim without the actual reason for the delay. No failed collection attempts were made. You could have also contacted me as your "valued client", and I would have told you that your courier partner did not make arrangements to collect the device before you cancelled my claim.
Please justify why my second claim was not given the priority it deserved. I raised the claim on 18 February; you already had the device since 11 February, and the refund was only done on day 20 of raising the second claim.
Please share how you have improved your post-sale processes to prevent inefficiencies in your post-sale service. All your horrible reviews relate to your post-sale service; any sensible company would ensure they address these issues. The complaints are also not given the attention and priority they deserve; the evidence is seen in the fact that it has taken you over 30 days to respond to this complaint.
NK
Ntombifuthi K's update25 Mar 2026, 14:57
Reviewer Update
Hi Revibe.
The clients should not be penalised because your courier partner did not make arrangements to collect the device in time, which is unknown to us as customers and has no business with. You cancelled the claim without the actual reason for the delay. No failed collection attempts were made. You could have also contacted me as your "valued client", and I would have told you that your courier partner did not make arrangements to collect the device before you cancelled my claim.
Please justify why my second claim was not given the priority it deserved. I raised the claim on 18 February; you already had the device since 11 February, and the refund was only done on day 20 of raising the second claim.
Please share how you have improved your post-sale processes to prevent inefficiencies in your post-sale service. All your horrible reviews relate to your post-sale service; any sensible company would ensure they address these issues. The complaints are also not given the attention and priority they deserve; the evidence is seen in the fact that it has taken you over 30 days to respond to this complaint.
The clients should not be penalised because your courier partner did not make arrangements to collect the device in time, which is unknown to us as customers and has no business with. You cancelled the claim without the actual reason for the delay. No failed collection attempts were made. You could have also contacted me as your "valued client", and I would have told you that your courier partner did not make arrangements to collect the device before you cancelled my claim.
Please justify why my second claim was not given the priority it deserved. I raised the claim on 18 February; you already had the device since 11 February, and the refund was only done on day 20 of raising the second claim.
Please share how you have improved your post-sale processes to prevent inefficiencies in your post-sale service. All your horrible reviews relate to your post-sale service; any sensible company would ensure they address these issues. The complaints are also not given the attention and priority they deserve; the evidence is seen in the fact that it has taken you over 30 days to respond to this complaint.