STAY AWAY FROM REVIBE!
Since this company has petitioned for my Review to be removed, I will post it again and again until I get it right!
I bought an Apple Watch S8 for my wife for Christmas online, where I discovered this online shop that fronts as a South African company, next thing i am getting a delivery from DHL UAE, so shocking - anyways I eventually receive it as promised.
My wife took it for a swim the next day to calculate her swim workout. Next thing, the watch switched off and never turned back on again. I reported it, sent the whole package back to Revibe, and even have a photo and proof of this. They collected it, a week later, my warranty was declined because: "Refurbished devices are not water resistant". I fought this and eventually gave up because they threatened to destroy my device in 7 days. I paid R1500 for repairs and another R1500 for shipping. Next thing, Silence for the next 2 weeks. I sent emails to Passant(who was dealing with my case), but he didn't respond. I think I sent about 5 emails back-to-back, and he didn't respond. In my frustration, I give them a call and waste my airtime, and they all say "it's in process", I probably heard that back to back over a week of calls. A week later, I post my first review on Hello Peter and instantly i get a response from Shehab saying; "I know that you have paid the repair costs, but I'm trying to get a better deal for you. However, I want to be transparent with you - I need a bit more time to discuss your case with our team and explore possible solutions. Please know that I'm personally handling your case, and I'll do my best to provide a fair and satisfactory resolution.
Thank you for your understanding, and I look forward to turning your experience around."
A week later, I see a WhatsApp from DHL telling me that my watch is on the way. I'm thinking my situation is finally sorted because I haven't heard from Shehab since.
I finaly recieve the watch 3 days later. I opened the watch, and in my shock the charger is missing. I'm thinking they probably forgot to put the watch back. I try switching it on with my other charger, and guess what? It's still not switching on. I emailed Shehab, and this is was his response:
"I want to start by apologizing for the inconvenience and disappointment this has caused. I understand that you've been patient and have been waiting for a resolution to your issue for a long time.
The device was shipped back to you as it was, because unfortunately, it was beyond repair due to the water damage sadly so the best option was to give you back your device. I have also gone ahead and refunded the repair fees that you paid previously, as we were unable to complete the repairs as promised.
Regarding the charger, our team reported that the package arrived to us without a charger."
Did he have the audacity to be transparent with me? NO. Did he consider that I don't want a broken watch shipped back to me? NO. Is there empathy here? NO. Best Customer service, huh? I'M APPALLED AND ANGRY AT THIS SERVICE, and clearly I am not the only one. I am warning anyone to do their research before buying from this company, check TikTok video reviews; these guys will give you a shock of your life! sies
We take statements of this nature very seriously.
We do not hide the fact that we operate from the UAE. This information is clearly stated on our website for full transparency. Your comment implies that this is something concealed, which is simply not the case.
Our terms and conditions are clearly presented and agreed to by customers prior to completing a purchase. Applying the policies that customers have accepted is what transparency means.
We would like to stress that our refurbished devices are not waterproof. Water resistance can diminish due to refurbishment processes, and for this reason, exposure to water is not covered under the warranty for refurbished devices.
You can find more info in the link below:
https://help.za.revibe.me/en-US/are-revibe-devices-waterproof-755241
The team members you mentioned tried their best to help but the case was a clear violation of policy from your end, your mockery of their efforts is a shame and is also unprofessional, we declare this case closed for good.
Best regards,
Revibe | Customer Experience Team
We take statements of this nature very seriously.
We do not hide the fact that we operate from the UAE. This information is clearly stated on our website for full transparency. Your comment implies that this is something concealed, which is simply not the case.
Our terms and conditions are clearly presented and agreed to by customers prior to completing a purchase. Applying the policies that customers have accepted is what transparency means.
We would like to stress that our refurbished devices are not waterproof. Water resistance can diminish due to refurbishment processes, and for this reason, exposure to water is not covered under the warranty for refurbished devices.
You can find more info in the link below:
https://help.za.revibe.me/en-US/are-revibe-devices-waterproof-755241
The team members you mentioned tried their best to help but the case was a clear violation of policy from your end, your mockery of their efforts is a shame and is also unprofessional, we declare this case closed for good.
Best regards,
Revibe | Customer Experience Team