AK
Aysha K
1 reviews | Active since Jun 2017
04 Jun 2026, 10:51
Starting to think they a ****
They sent me the wrong device. I returned the device and now still waiting for my refund. Sent several emails but service is so bad one cannot speak to a human. No acknowledgement or reassurance that I will receive the money back only a sorry for sending the wrong device.
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Replies (1)
Revibe's replyOfficial
04 Jun 2026, 16:17Hello Aysha,
Thank you for reaching out to us. We understand you're eager for an update on your return process, and we appreciate your patience. We know how frustrating it is to face delays, and we sincerely apologize for the inconvenience this has caused.
We would like to explain that we are currently experiencing a backlog of emails and cases due to the recent Eid holidays in the UAE, where our operations are based. Normally, we strive to respond to all inquiries within 24 hours. However, please be assured that we are working diligently to clear the backlog as soon as possible.
Regarding the return process, we would like to bring to your attention that, as per our policy stated on our website, it may take up to 13 business days, excluding weekends and Eid days, for us to complete the process. We are currently on the 9th business day, and we kindly request your understanding in this matter.
We would like to assure you that we are committed to providing the best possible service and resolving your issue as soon as possible. We understand that the wait can be frustrating, but we kindly request that you refrain from making any baseless accusations of ******** online when we are on schedule to help you, as this can be detrimental to our reputation. We are not a ****, and we are working hard to ensure that all our customers receive the service they deserve.
If you have any further questions or concerns, please do not hesitate to reach out to us. We appreciate your patience and understanding during this time.
Best regards,Revibe Customer Experience Team
Thank you for reaching out to us. We understand you're eager for an update on your return process, and we appreciate your patience. We know how frustrating it is to face delays, and we sincerely apologize for the inconvenience this has caused.
We would like to explain that we are currently experiencing a backlog of emails and cases due to the recent Eid holidays in the UAE, where our operations are based. Normally, we strive to respond to all inquiries within 24 hours. However, please be assured that we are working diligently to clear the backlog as soon as possible.
Regarding the return process, we would like to bring to your attention that, as per our policy stated on our website, it may take up to 13 business days, excluding weekends and Eid days, for us to complete the process. We are currently on the 9th business day, and we kindly request your understanding in this matter.
We would like to assure you that we are committed to providing the best possible service and resolving your issue as soon as possible. We understand that the wait can be frustrating, but we kindly request that you refrain from making any baseless accusations of ******** online when we are on schedule to help you, as this can be detrimental to our reputation. We are not a ****, and we are working hard to ensure that all our customers receive the service they deserve.
If you have any further questions or concerns, please do not hesitate to reach out to us. We appreciate your patience and understanding during this time.
Best regards,Revibe Customer Experience Team
Revibe's reply04 Jun 2026, 16:17
Official
Hello Aysha,
Thank you for reaching out to us. We understand you're eager for an update on your return process, and we appreciate your patience. We know how frustrating it is to face delays, and we sincerely apologize for the inconvenience this has caused.
We would like to explain that we are currently experiencing a backlog of emails and cases due to the recent Eid holidays in the UAE, where our operations are based. Normally, we strive to respond to all inquiries within 24 hours. However, please be assured that we are working diligently to clear the backlog as soon as possible.
Regarding the return process, we would like to bring to your attention that, as per our policy stated on our website, it may take up to 13 business days, excluding weekends and Eid days, for us to complete the process. We are currently on the 9th business day, and we kindly request your understanding in this matter.
We would like to assure you that we are committed to providing the best possible service and resolving your issue as soon as possible. We understand that the wait can be frustrating, but we kindly request that you refrain from making any baseless accusations of ******** online when we are on schedule to help you, as this can be detrimental to our reputation. We are not a ****, and we are working hard to ensure that all our customers receive the service they deserve.
If you have any further questions or concerns, please do not hesitate to reach out to us. We appreciate your patience and understanding during this time.
Best regards,Revibe Customer Experience Team
Thank you for reaching out to us. We understand you're eager for an update on your return process, and we appreciate your patience. We know how frustrating it is to face delays, and we sincerely apologize for the inconvenience this has caused.
We would like to explain that we are currently experiencing a backlog of emails and cases due to the recent Eid holidays in the UAE, where our operations are based. Normally, we strive to respond to all inquiries within 24 hours. However, please be assured that we are working diligently to clear the backlog as soon as possible.
Regarding the return process, we would like to bring to your attention that, as per our policy stated on our website, it may take up to 13 business days, excluding weekends and Eid days, for us to complete the process. We are currently on the 9th business day, and we kindly request your understanding in this matter.
We would like to assure you that we are committed to providing the best possible service and resolving your issue as soon as possible. We understand that the wait can be frustrating, but we kindly request that you refrain from making any baseless accusations of ******** online when we are on schedule to help you, as this can be detrimental to our reputation. We are not a ****, and we are working hard to ensure that all our customers receive the service they deserve.
If you have any further questions or concerns, please do not hesitate to reach out to us. We appreciate your patience and understanding during this time.
Best regards,Revibe Customer Experience Team