Sold Faulty iPhone 14 pro max as “Excellent Condition” – Which was a not true Serious Safety Risk

<div>I am extremely disappointed with the service and product received from Revibe.

I purchased an iPhone 14 Pro Max from them approximately one month ago.It was delivered by 7 April, not even a full month. The device was advertised and sold to me as being in “excellent condition” with 100% battery health. This has proven to be completely misleading.

Within a short period, the phone developed serious faults. The battery has swollen to the point where the device is physically opening on the side, which is a serious safety hazard. In addition, the phone has multiple internal issues, including cellular hardware failure and the eSIM module not being detected.

I had the device assessed at iStore, where I was advised that the phone has multiple internal faults and that replacing the battery would not resolve the problem. I was also advised to stop using the device immediately due to safety concerns.

This is not acceptable for a device that was sold as being in excellent condition. I am now left with an unsafe and unusable phone after only one month.

I have formally requested a refund in line with the Consumer Protection Act, as I am within the 6 months for defective goods.

I will be escalating this matter further if it is not resolved urgently.</div>