1 reviews | Active since Sept 2026
Revibe - stay away!
Good day,
This has been the absolute worst service experience I have ever encountered.
The laptop I received was in an unacceptable condition, and despite logging three separate calls over the course of two months, I am still without a replacement laptop. Throughout this process, I have received only generic responses and repetitive explanations, with no meaningful progress or resolution.
I was recently informed that a system error had automatically closed my calls without them being processed, which is extremely concerning. This points to a serious lack of accountability and customer service from your organization.
Given the prolonged delays, poor communication, and failure to resolve the matter, I have formally requested a refund and am still awaiting feedback on when this will be processed.
I would appreciate an urgent update on the status of my refund request and a clear indication of when I can expect the funds to be returned.
We understand your frustration regarding the time taken to resolve your case, and we would like to clarify what happened with your claims and refund.
The earlier claims were cancelled because the device was not handed over to DHL within the required timeframe. Once the device was eventually handed over, we asked you to raise a new warranty claim so that we could link the claim correctly to the shipment and proceed with the assessment.
After reviewing the circumstances and taking your frustration into consideration, we went further and approved a refund as an exception and as a goodwill gesture to compensate you for the inconvenience and frustration caused.
We can confirm that the refund has already been processed and has been reflected in your PayJustNow account.
We hope this clarifies the status of your case and confirms that the matter has been resolved with the refund issued to you.
Best regards,
Revibe | Customer Experience Team
We understand your frustration regarding the time taken to resolve your case, and we would like to clarify what happened with your claims and refund.
The earlier claims were cancelled because the device was not handed over to DHL within the required timeframe. Once the device was eventually handed over, we asked you to raise a new warranty claim so that we could link the claim correctly to the shipment and proceed with the assessment.
After reviewing the circumstances and taking your frustration into consideration, we went further and approved a refund as an exception and as a goodwill gesture to compensate you for the inconvenience and frustration caused.
We can confirm that the refund has already been processed and has been reflected in your PayJustNow account.
We hope this clarifies the status of your case and confirms that the matter has been resolved with the refund issued to you.
Best regards,
Revibe | Customer Experience Team