Revibe - stay away

I am utterly appalled by the backup customer service I have endured. After purchasing a flagship device, it broke down in less than a week, leaving me stranded with a useless product. Despite having a three-year warranty, the claims process has been nothing short of a nightmare. The courier arrived to collect the device, but Revibe failed to send the required paperwork, wasting valuable time. Once the paperwork finally arrived, the courier company refused to return because Revibe did not provide proper instructions—only Revibe can authorise the collection, and they simply neglected to do so. To make matters worse, Revibe abruptly cancelled my claim, forcing me to start the process again because the previous claim had 'expired.' Refunds are restricted to a narrow ten-day window from receipt, yet my initial claim was lodged four days after receiving the device. Due to Revibe's incompetence and endless delays, I was deprived of the chance to get a refund, and now I am left waiting another month for repairs. This entire ordeal has been infuriating, and I am now deeply anxious about how much worse future claims could be over the next three years. I strongly urge anyone to reconsider before trusting their services, as my experience has been a disaster.