Revibe: Stay Away

Order No. ZA-10310 dated 22/07/2025 1. When I was shopping for a phone, I came across your website, Revibe South Africa, which reflected the address as 14th Street, Menlo Park, Pretoria, Gauteng, 0081, South Africa. However, once I received the shipping notification, I realized that the device was being shipped from Dubai. 2. Upon receiving the phone, I immediately noticed that the screen appearance seemed unusual or fuzzy. At the time, I did not want to raise an issue unnecessarily. Over the past two months, I also noticed that: • the battery drains unusually quickly; and • some incoming calls do not reach me despite the signal strength showing almost full coverage. Initially, I assumed these issues may have been related to my movement between areas. 3. Thereafter, the main camera started experiencing focusing issues, particularly at certain distances. I ensured that the software was fully updated, but the problem persisted. I then booked the phone in at iStore for a technical assessment. 4. The technicians conducted diagnostics and identified several serious issues with the device, namely: a. The phone is a USA model, and therefore iStore South Africa is unable to service or repair it. b. The screen is lifting away from the body of the phone. c. The storage capacity reflects as 128GB, whereas I purchased and paid for a 256GB model. d. The network hardware is faulty, which explains the network coverage problems. e. The sound hardware is faulty. f. Additional faults were identified with: • Cellular RF Front End Scan • Bottom Right Microphone • Face ID Sensor Check • Rear Wide Camera 5. I use this phone extensively for both business and personal purposes, including photography and scanning documents to PDF. The device is therefore essential to my daily operations. Given the above findings and the extent of the defects, I would like to know what your proposed resolution will be. Please advise whether you intend to: • replace the device; • repair the device; or • provide a full refund. I would appreciate your urgent response and a clear way forward regarding this matter.