SZ
Sizakele Z
1 reviews | Active since Jan 2023
07 Apr 2026, 13:34
REVIBE RETURN AND REFUND NIGHTMARE
I bought a phone and when i received it , it had software problems , it would send an endless ringing sound with a message that says "The device does not support Google Apps". Today is 07 April and i returned the device on 16 March , since then i am waiting for my refund and i am being told that the device is at Quality check and they will escalate the matter. I feel like i have been ****med as my money is gone and i have no phone.
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Revibe's replyOfficial
08 Apr 2026, 11:16Hello Sizakele,
You have every right to feel frustrated, and we completely understand how this delay could cause serious concerns.
Please rest assured that we are aware of your case and it is being actively handled. Your warranty claim will be moving to the next step very soon. We also acknowledge your emails and your request for management intervention—please know that a team leader is already involved and overseeing your case.
We appreciate your patience and will work to resolve this as quickly as possible.
Best regards,
Revibe | Customer Experience Team
You have every right to feel frustrated, and we completely understand how this delay could cause serious concerns.
Please rest assured that we are aware of your case and it is being actively handled. Your warranty claim will be moving to the next step very soon. We also acknowledge your emails and your request for management intervention—please know that a team leader is already involved and overseeing your case.
We appreciate your patience and will work to resolve this as quickly as possible.
Best regards,
Revibe | Customer Experience Team
Best regards,
Revibe's reply08 Apr 2026, 11:16
Official
Hello Sizakele,
You have every right to feel frustrated, and we completely understand how this delay could cause serious concerns.
Please rest assured that we are aware of your case and it is being actively handled. Your warranty claim will be moving to the next step very soon. We also acknowledge your emails and your request for management intervention—please know that a team leader is already involved and overseeing your case.
We appreciate your patience and will work to resolve this as quickly as possible.
Best regards,
Revibe | Customer Experience Team
You have every right to feel frustrated, and we completely understand how this delay could cause serious concerns.
Please rest assured that we are aware of your case and it is being actively handled. Your warranty claim will be moving to the next step very soon. We also acknowledge your emails and your request for management intervention—please know that a team leader is already involved and overseeing your case.
We appreciate your patience and will work to resolve this as quickly as possible.
Best regards,
Revibe | Customer Experience Team
Best regards,