J
Jason
1 reviews | Active since Jan 2026
10 Mar 2026, 08:37
Revibe is *************
I bought a phone in December 2026 and by February 2026 the screen started acting up. I tried to log in to my Revibe profile to claim my warranty but it tells me that my profile does not exist. I emailed Revibe but an AI bot was giving me generic responses. It gave me an option to speak to a human agent, which I opted for, but till today no agent has spoken to me. I then tried calling Revibe and once again a bot spoke to me. I selected the option to speak to an agent and no one picks up the call till today.
It seems like after you purchase your device, they delete your profile so you can't claim the warranty.
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Revibe's replyOfficial
10 Mar 2026, 08:53Dear Jason,
We apologize for the frustration and inconvenience you've experienced with your device and the issues you've faced while trying to log in to your account. We understand that you've already tried the steps provided by our AI assistant, and we're here to help you further.
We want to inform you that we had a bug in our system that was causing the "account doesn't exist" error, but we're happy to tell you that it has been resolved. You can now try to log in to your account and raise a new warranty claim.
Regarding your device, we see that you're still within the 12-month warranty period, and we'll be happy to assist you with the claim. Please go to the My Account section on our website, open your S21 Ultra order, and click on "Raise a claim." Describe the issues you've been experiencing, including the fingerprint problems and the current screen failure. Also, add a video showing these issues.
We also want to take a moment to acknowledge the recent challenges we've faced due to the bombing of the Amazon data center in UAE, which has affected our systems. We kindly request that you refrain from defaming us online during this difficult time. We're working hard to get everything back to normal, and we appreciate your understanding and cooperation.
If you have any issues or concerns while raising the claim, please don't hesitate to reach out to us directly. We're here to help and ensure that your issue is resolved as quickly as possible.
Thank you for your patience and understanding, and we look forward to helping you get your device repaired or replaced under warranty.
Best regards,
Revibe Customer Experience Team
We apologize for the frustration and inconvenience you've experienced with your device and the issues you've faced while trying to log in to your account. We understand that you've already tried the steps provided by our AI assistant, and we're here to help you further.
We want to inform you that we had a bug in our system that was causing the "account doesn't exist" error, but we're happy to tell you that it has been resolved. You can now try to log in to your account and raise a new warranty claim.
Regarding your device, we see that you're still within the 12-month warranty period, and we'll be happy to assist you with the claim. Please go to the My Account section on our website, open your S21 Ultra order, and click on "Raise a claim." Describe the issues you've been experiencing, including the fingerprint problems and the current screen failure. Also, add a video showing these issues.
We also want to take a moment to acknowledge the recent challenges we've faced due to the bombing of the Amazon data center in UAE, which has affected our systems. We kindly request that you refrain from defaming us online during this difficult time. We're working hard to get everything back to normal, and we appreciate your understanding and cooperation.
If you have any issues or concerns while raising the claim, please don't hesitate to reach out to us directly. We're here to help and ensure that your issue is resolved as quickly as possible.
Thank you for your patience and understanding, and we look forward to helping you get your device repaired or replaced under warranty.
Best regards,
Revibe Customer Experience Team
Best regards,
Revibe's reply10 Mar 2026, 08:53
Official
Dear Jason,
We apologize for the frustration and inconvenience you've experienced with your device and the issues you've faced while trying to log in to your account. We understand that you've already tried the steps provided by our AI assistant, and we're here to help you further.
We want to inform you that we had a bug in our system that was causing the "account doesn't exist" error, but we're happy to tell you that it has been resolved. You can now try to log in to your account and raise a new warranty claim.
Regarding your device, we see that you're still within the 12-month warranty period, and we'll be happy to assist you with the claim. Please go to the My Account section on our website, open your S21 Ultra order, and click on "Raise a claim." Describe the issues you've been experiencing, including the fingerprint problems and the current screen failure. Also, add a video showing these issues.
We also want to take a moment to acknowledge the recent challenges we've faced due to the bombing of the Amazon data center in UAE, which has affected our systems. We kindly request that you refrain from defaming us online during this difficult time. We're working hard to get everything back to normal, and we appreciate your understanding and cooperation.
If you have any issues or concerns while raising the claim, please don't hesitate to reach out to us directly. We're here to help and ensure that your issue is resolved as quickly as possible.
Thank you for your patience and understanding, and we look forward to helping you get your device repaired or replaced under warranty.
Best regards,
Revibe Customer Experience Team
We apologize for the frustration and inconvenience you've experienced with your device and the issues you've faced while trying to log in to your account. We understand that you've already tried the steps provided by our AI assistant, and we're here to help you further.
We want to inform you that we had a bug in our system that was causing the "account doesn't exist" error, but we're happy to tell you that it has been resolved. You can now try to log in to your account and raise a new warranty claim.
Regarding your device, we see that you're still within the 12-month warranty period, and we'll be happy to assist you with the claim. Please go to the My Account section on our website, open your S21 Ultra order, and click on "Raise a claim." Describe the issues you've been experiencing, including the fingerprint problems and the current screen failure. Also, add a video showing these issues.
We also want to take a moment to acknowledge the recent challenges we've faced due to the bombing of the Amazon data center in UAE, which has affected our systems. We kindly request that you refrain from defaming us online during this difficult time. We're working hard to get everything back to normal, and we appreciate your understanding and cooperation.
If you have any issues or concerns while raising the claim, please don't hesitate to reach out to us directly. We're here to help and ensure that your issue is resolved as quickly as possible.
Thank you for your patience and understanding, and we look forward to helping you get your device repaired or replaced under warranty.
Best regards,
Revibe Customer Experience Team
Best regards,