NM
Nonhlanhla M
1 reviews | Active since Nov 2025
04 Jun 2026, 06:49
Revibe iphones are not functional
Bad customer service: refused point blank to take a return of a malfunctioning device claiming to want proof which was provided and declared insufficient. I am stuck with an iphone that doesn’t work on Apple pay. The screen is blurry. Also the phone came wrapped in a plastic
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Revibe's replyOfficial
04 Jun 2026, 19:37Hello Nonhlanhla,
We are sorry to hear that you are dissatisfied with the outcome of your claim.
However, after reviewing the information provided, we were unable to verify a hardware defect with the device based on the evidence submitted. The inability to add or verify a card on Apple Pay does not necessarily indicate a fault with the phone itself, as this process can be affected by a number of factors including bank restrictions, card eligibility, account settings, and regional requirements.
Regarding the camera and screen concerns, the evidence provided did not demonstrate a clear device defect that would allow us to approve the claim under our return policy. If there is a hardware issue present, we would be happy to review additional evidence that clearly shows the fault.
We would also like to clarify that receiving a device wrapped in protective plastic is not an indication of a problem with the device and is a normal part of our refurbishment and packaging process.
We understand that this may not be the outcome you were hoping for, but claims can only be approved when the reported issue can be verified as a device defect based on the information and evidence available.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team
We are sorry to hear that you are dissatisfied with the outcome of your claim.
However, after reviewing the information provided, we were unable to verify a hardware defect with the device based on the evidence submitted. The inability to add or verify a card on Apple Pay does not necessarily indicate a fault with the phone itself, as this process can be affected by a number of factors including bank restrictions, card eligibility, account settings, and regional requirements.
Regarding the camera and screen concerns, the evidence provided did not demonstrate a clear device defect that would allow us to approve the claim under our return policy. If there is a hardware issue present, we would be happy to review additional evidence that clearly shows the fault.
We would also like to clarify that receiving a device wrapped in protective plastic is not an indication of a problem with the device and is a normal part of our refurbishment and packaging process.
We understand that this may not be the outcome you were hoping for, but claims can only be approved when the reported issue can be verified as a device defect based on the information and evidence available.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team
Revibe's reply04 Jun 2026, 19:37
Official
Hello Nonhlanhla,
We are sorry to hear that you are dissatisfied with the outcome of your claim.
However, after reviewing the information provided, we were unable to verify a hardware defect with the device based on the evidence submitted. The inability to add or verify a card on Apple Pay does not necessarily indicate a fault with the phone itself, as this process can be affected by a number of factors including bank restrictions, card eligibility, account settings, and regional requirements.
Regarding the camera and screen concerns, the evidence provided did not demonstrate a clear device defect that would allow us to approve the claim under our return policy. If there is a hardware issue present, we would be happy to review additional evidence that clearly shows the fault.
We would also like to clarify that receiving a device wrapped in protective plastic is not an indication of a problem with the device and is a normal part of our refurbishment and packaging process.
We understand that this may not be the outcome you were hoping for, but claims can only be approved when the reported issue can be verified as a device defect based on the information and evidence available.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team
We are sorry to hear that you are dissatisfied with the outcome of your claim.
However, after reviewing the information provided, we were unable to verify a hardware defect with the device based on the evidence submitted. The inability to add or verify a card on Apple Pay does not necessarily indicate a fault with the phone itself, as this process can be affected by a number of factors including bank restrictions, card eligibility, account settings, and regional requirements.
Regarding the camera and screen concerns, the evidence provided did not demonstrate a clear device defect that would allow us to approve the claim under our return policy. If there is a hardware issue present, we would be happy to review additional evidence that clearly shows the fault.
We would also like to clarify that receiving a device wrapped in protective plastic is not an indication of a problem with the device and is a normal part of our refurbishment and packaging process.
We understand that this may not be the outcome you were hoping for, but claims can only be approved when the reported issue can be verified as a device defect based on the information and evidence available.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team