Revibe, I would not advise !!!

I bought a laptop at Revibe via Payflex. The wrong laptop was delivered. I have been requesting for assistance from REVIBE, but all I’m receiving is automated responses and excuses as to why they will not help me. At first I wanted to exchange the laptop for the correct device . However , no from the poor customer service I’ve experienced i want to return the laptop and get my refund . Revibe had false adverti*****t on their website. They have a 10 days return or exchange policy, which I opened a claim with in the 10 days . I have a email trend where I’m requesting via their website and email. When they respond it’s always a different reason as to why the claim was closed , meaning no HELP for me. I have reached out to Payflex as I have a good relationship with them , and they have also tried to reach out to them . Still nothing . On my profile Revibe said they have done the return and refund . Revibe requested proof that the laptop is in good condition and is still working fine, I did a video and took pictures to show them as the whole ordeal is costing me a lot because I do not use the laptop. I’m missing out on work . I have to be on calls and email this company multiple time with no assistance.