Revibe holding funds hostage with ******* "Already Shipped" excuse / Payflex Case #request - ***

I ordered an iPhone 14 from Revibe on 27 May (Order #[ZA-56485]). Today is 9 June and the phone is stuck at DHL Customs due to Revibe's improper international shipping. Revibe is ********ly refusing to refund me, using the excuse that they "cannot refund because it has already shipped."Under Section 19 of the CPA, "already shipped" is not a legal excuse; they are entirely responsible for delivery, and I have the right to cancel due to these delays. I have officially rejected the DHL delivery. I demand that Revibe stops using this excuse, authorizes an immediate cancellation, and that PayfleX shuts down my payment plan before the date of the deduction.

I had a terrible experience with revibe and don't wish to continue with them